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Test Bank for Processes Systems and Information An Introduction to MIS 3rd Edition by McKinney Jr.

Test Bank for Processes Systems and Information An Introduction to MIS 3rd Edition by McKinney Jr.

For introductory courses in Management Information Systems

A process focus that’s engaging, relevant, and easy to teach

Transform your MIS course with Processes, Systems, and Information: An Introduction to MIS ― a hands-on, process approach to business. Earl H. McKinney, Jr., and David M. Kroenke show students exactly how businesses use information systems and technology to create competitive strategies, support business processes and accomplish their goals. Complete with numerous examples of business situations, this book helps students understand what business systems actually are and why they’re so important.

In the 3rd Edition, you’ll find a reflection of the current technological landscape, coverage of technologies new to the business scene, and a strong emphasis on security. Its clear and concise presentation, within the process context, makes Processes, Systems, and Information the ideal book for majors and non-majors alike. Non-majors will see the vital role IS plays in supporting their business processes.

Additional ISBNs

0134827139, 9780134827131

Table of Contents

Processes, Systems, and Information An Introduction to MIS
Processes, Systems, and Information An Introduction to MIS
Brief Contents
Contents
Preface
Why This Third Edition?
Importance of MIS
Background on Processes and IS
Text Features
Chapter Outline
Supplements
About the Authors
Part 1 Why MIS?
Chapter 1 The Importance of MIS
Chapter Overview
Preview
Q1-1 Why Is Introduction to MIS the Most Important Class in the Business School?
How Can I Attain Job Security?
How Can Intro to MIS Help You Learn Employability Skills?
Abstract Reasoning
Systems Thinking
Collaboration
Ability to Experiment
Jobs
What Is the Bottom Line?
Q1-2 What Is MIS?
Processes, Information Systems, and Information
Creating, Monitoring, and Adapting
Achieve Strategies
Q1-3 How Does MIS Relate to Organizational Strategy?
Q1-4 What Five Forces Determine Industry Structure?
Q1-5 What Is Competitive Strategy?
Q1-6 How Does Competitive Strategy Determine Value Chain Structure?
Primary Activities in the Value Chain
Support Activities in the Value Chain
Value Chain Linkages
Q1-7 How Does Competitive Strategy Determine Business Processes and Information Systems?
Active Review
Q1-1 Why is Introduction to MIS the most important class in the business school?
Q1-2 What is MIS?
Q1-3 How does MIS relate to organizational strategy?
Q1-4 What five forces determine industry structure?
Q1-5 What is competitive strategy?
Q1-6 How does competitive strategy determine value chain structure?
Q1-7 How does competitive strategy determine business processes and information systems?
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 1
Chapter Resources
Chapter 2 Business Processes, Information Systems, and Information
Chapter Overview
Preview
Q2-1 What Is a Business Process?
An Example Business Process
Documenting Business Processes
How Much Detail is Enough?
Why Do Organizations Standardize Business Processes?
Q2-2 What Is an Information System?
How Can I Use the Five-Component Model?
Recognize that You are the Key
Make Each Component Work
Estimate the Scope of a New Is
Prioritize Components by Difficulty and Disruption
Appreciate That Information Systems are More than Technology
Q2-3 How Do Business Processes and Information Systems Relate?
The Role of Procedures
Q2-4 How Do Structured and Dynamic Processes Vary?
Characteristics of Structured Processes
Characteristics of Dynamic Processes
Q2-5 What Is Information?
Definitions Vary
Common Elements in the Definitions
How Can I Use These Ideas About Information?
Assume it is Hard to Communicate
Recognize that all New Information Systems are Frustrating at First
Understand How to be Effective on a Team
Stay Curious
Realize that people share data but believe it is information
Take responsibility for you own learning
Q2-6 What Are Necessary Data Characteristics?
Accurate
Timely
Relevant
Just Sufficient
Worth Its Cost
Summary
Q2-7 How Can I Use These Topics at Work?
Active Review
Q2-1 What is a business process?
Q2-2 What is an information system?
Q2-3 How do business processes and information systems relate?
Q2-4 How do structured and dynamic processes vary?
Q2-5 What is information?
Q2-6 What are necessary data characteristics?
Q2-7 How can I use these topics at work?
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 2
Chapter Resources
Part 2 Information Technology
Chapter 3 Networks and the Cloud
Chapter Overview
Preview
Q3-1 What Do Business Professionals Need to Know About Networks and the Internet?
Types of Networks
Wireless Options for Networks
Connecting a LAN to the Internet
Q3-2 How Does Data Move over a Network?
Protocols
Addressing
Languages
SOA
Carriers
Q3-3 How Does a Typical Web Server Move Data on a Network?
Q3-4 Why Is the Cloud the Future for Most Organizations?
The Cloud
Why Is the Cloud Preferred to In-House Hosting?
Why Now?
Outsourcing
Q3-5 What Are the Typical Cloud Options?
Public Cloud Options
Private Cloud
Active Review
Q3-1 What do business professionals need to know about networks and the Internet?
Q3-2 How does data move over a network?
Q3-3 How does a typical Web server move data on a network?
Q3-4 Why is the cloud the future for most organizations?
Q3-5 What are the typical cloud options?
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 3
Chapter 4 Database Processing
Chapter Overview
Preview
Q4-1 What Is the Purpose of a Database?
Q4-2 What Are the Contents of a Database?
What Are Relationships Among Rows?
Metadata
Q4-3 What Is a Database Management System (DBMS)?
Creating the Database and Its Structures
Processing the Database
Administering the Database
Q4-4 What Are the Components of a Database Application?
Forms, Reports, Queries, and Application Programs
Database Application Programs
Multi-User Processing
Enterprise DBMS Versus Personal DBMS
Q4-5 How Do Data Models Facilitate Database Design?
What Is the Entity-Relationship Data Model?
Entities
Relationships
Q4-6 How Is a Data Model Transformed into a Database Design?
Normalization
Data Integrity Problems
Normalizing for Data Integrity
Summary of Normalization
Representing Relationships
What is the User’s Role in the Development of Databases?
Q4-7 How Do NoSQL DBMS Differ from Relational DBMS?
Q4-8 How Can the Hospital Improve Its Database?
Active Review
Q4-1 What is the purpose of a database?
Q4-2 What are the contents of a database?
Q4-3 What is a database management system (DBMS)?
Q4-4 What are the components of a database application system?
Q4-5 How do data models facilitate database design?
Q4-6 How is a data model transformed into a database design?
Q4-7 How do NoSQL DBMS differ from relational DBMS?
Q4-8 How can the hospital improve its database?
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 4
Chapter Resources
Chapter 5 Information Systems Security
Chapter Overview
Preview
Q5-1 What Is Information Systems Security?
The IS Security Threat/Loss Scenario
Q5-2 What Are the Most Significant Threats and Potential Losses They Can Cause?
What Are the Types of Threats?
Human Error/Internal Employees
Computer Crime/External Attacks
What Are the Types of Loss?
Data
Software
Hardware and Infrastructure
Challenges of Information Systems Security
Q5-3 How Should You Respond to Security Threats?
Q5-4 How Should Organizations Respond to Security Threats?
Q5-5 How Can Technical and Data Safeguards Protect Against Security Threats?
Identification and Authentication
Encryption
Firewalls
Malware Protection
Hardening, VPN, and Secure Design
Q5-5 How Can Data Safeguards Protect Against Security Threats?
Data Safeguards
Q5-6 How Can Human Safeguards Protect Against Security Threats?
Human Safeguards for Employees
Trust but Verify
Position Definitions
Hiring and Screening
Dissemination and Enforcement
Termination
Mobile Device Security
Human Safeguards for Nonemployee Personnel
Account Administration
Backup and Recovery Procedures
Security Monitoring
Q5-7 How Should Organizations Respond to Security Incidents?
Active Review
Q5-1 What is information systems security?
Q5-2 What are the most significant threats and potential losses they can cause?
Q5-3 How should you respond to security threats?
Q5-4 How should organizations respond to security threats?
Q5-5 How can technical and data safeguards protect against security threats?
Q5-6 How can human safeguards protect against security threats?
Q5-7 How should organizations respond to security incidents?
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 5
Chapter Resources
Part 3 Structured Processes and Information Systems
Chapter 6 Using IS to Improve Processes
Chapter Overview
Preview
Q6-1 What Are the Important Characteristics of Processes in Organizations?
Examples of Processes
Scope of Processes
Objectives of Processes
Q6-2 What Are Examples of Common Business Processes?
Processes in the Value Chain
Inbound Logistics Processes
Operations Processes
Outbound Logistics Processes
Sales and Marketing Processes
Service Processes
Human Resources Processes
Technology Development Processes
Infrastructure Processes
Applying Process Concepts and Characteristics
Ask Good Questions about Objectives
Standardize Structured Processes and Keep Dynamic Processes Fluid
Don’t Confuse Process and Is
Ensure Processes Work Together
Continually Improve Your Own Processes
Q6-3 How Can Management Improve Processes?
Process Objectives
Process Measures and KPIs
Q6-4 How Can Information Systems Be Used to Improve Processes?
Improve an Activity
Improve Data Flow Among Activities
Improve Control of Activities
Use Automation
Improve Procedures
Q6-5 How Can Process Management Principles Improve Processes?
Q6-6 How Do Process Teams Diagram Process Improvement?
Q6-7 How Can an IS Hinder a Process?
Why Information Silos Exist
Active Review
Q6-1 What are the important characteristics of processes in organizations?
Q6-2 What are examples of common business processes?
Q6-3 How can management improve processes?
Q6-4 How can information systems be used to improve processes?
Q6-5 How can process management principles improve processes?
Q6-6 How do process teams diagram process improvement?
Q6-7 How can an IS hinder a process?
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 6
Chapter Resources
Chapter 7 Supporting Processes with ERP Systems
Chapter Overview
Preview
Q7-1 What Problem Does an ERP System Solve?
ERP Implementation: Before and After Examples
Example 1: Single Process—University Purchasing
Example 2: Many Processes—Chuck’s Bikes
Q7-2 What Are the Elements of an ERP System?
The Five Components of an ERP IS: Software, Hardware, Data, Procedures, and People
Software
Data
Hardware
Procedures
People
Inherent Business Processes
Implementing the ERP Components and Processes
Q7-3 What Are the Benefits of an ERP System?
Q7-4 What Are the Challenges of Implementing an ERP System?
Decision-Making Challenges
ERP Vendor Selection
Gap Analysis
Configuration
Data Issues
Cutover Method
People Challenges
Management Moves on Prematurely
Management Oversells
Management Fails to Anticipate Cultural Resistance
Management has Poor Project Management Skills
Team Collaboration Breaks Down
Users Feel Pain and Get no Gain
Difficult-to-Use Software
ERP Upgrades
Q7-5 What Types of Organizations Use ERP?
ERP by Industry
ERP by Organization Size
International Firms and ERP
Q7-6 Who Are the Major ERP Vendors?
Goals of Large ERP Vendors
ERP Products
Microsoft Dynamics
Oracle
SAP
Outside of Tier 1
Q7-7 What Makes SAP Different from Other ERP Products?
SAP Inputs and Outputs
SAP Software
Active Review
Q7-1 What problem does an ERP system solve?
Q7-2 What are the elements of an ERP system?
Q7-3 What are the benefits of an ERP system?
Q7-4 What are the challenges of implementing an ERP system?
Q7-5 What types of organizations use ERP?
Q7-6 Who are the major ERP vendors?
Q7-7 What makes SAP different from other ERP products?
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 7
Chapter Resources
Chapter 8 Supporting the Procurement Process with SAP
Chapter Overview
Preview
Q8-1 What Are the Fundamentals of a Procurement Process?
Q8-2 How Did the Procurement Process at CBI Work Before SAP?
Q8-3 What Were the Problems with the Procurement Process Before SAP?
Warehouse Problems
Accounting Problems
Purchasing Problems
Q8-4 How Does CBI Implement SAP?
Q8-5 How Does the Procurement Process Work at CBI After SAP?
Purchasing
Warehouse
Accounting
The Benefits of SAP for the CBI Procurement Process
Q8-6 How Can SAP Improve Supply Chain Processes at CBI?
Supply Chain Processes
Improving Supply Chain Processes by Data Sharing
Improving Supply Chain Processes with Integration
Improving CBI Processes Beyond the Supply Chain
Q8-7 How Does the Use of SAP Change CBI?
Q8-8 What New IS Will Affect the Procurement Process in 2028?
Active Review
Q8-1 What are the fundamentals of a Procurement process?
Q8-2 How did the Procurement process at CBI work before SAP?
Q8-3 What were the problems with the Procurement process before SAP?
Q8-4 How does CBI implement SAP?
Q8-5 How does the Procurement process work at CBI after SAP?
Q8-6 How can SAP improve supply chain processes at CBI?
Q8-7 How does the use of SAP change CBI?
Q8-8 What new IS will affect the Procurement process in 2028?
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 8
Chapter Resources
Appendix 8 SAP Procurement Tutorial
First Exercise
1. Create Vendor
2. Create Purchase Requisition
3. Create Purchase Order
4. Goods Receipt Purchase Order
5. Enter Incoming Invoice
6. Post Outgoing Payments
You Try It 1
3. Create Purchase Order
4. Goods Receipt Purchase Order
5. Enter Incoming Invoice
6. Post Outgoing Payments
You Try It 2
1. Create Vendor
2. Create Purchase Requisition
3. Create Purchase Order (now from Requisition)
Chapter 9 Supporting the Sales Process with SAP
Chapter Overview
Preview
Q9-1 What Are the Fundamentals of a Sales Process?
Q9-2 How Did the Sales Process at CBI Work Before SAP?
Q9-3 What Were the Problems with the Sales Process Before SAP?
Sales Problems
Warehouse Problems
Accounting Problems
Q9-4 How Does CBI Implement SAP?
Q9-5 How Does the Sales Process Work at CBI After SAP?
Sales
Warehouse
Accounting
The Benefits of SAP for the CBI Sales Process
Q9-6 How Can SAP Improve CRM Processes at CBI?
Improving CRM Processes by Data Sharing
Improving CRM Processes with Integration
Challenges
Q9-7 How Does E-commerce Improve Processes in an Industry?
E-Commerce Merchant Companies
Nonmerchant E-Commerce
How Does E-Commerce Improve Market Efficiency?
Q9-8 What New IS Will Affect the Sales Process in 2028?
Process Integration and You in 2028
Active Review
Q9-1 What are the fundamentals of a Sales process?
Q9-2 How did the Sales process at CBI work before SAP?
Q9-3 What were the problems with the Sales process before SAP?
Q9-4 How does CBI implement SAP?
Q9-5 How does the Sales process work at CBI after SAP?
Q9-6 How can SAP improve CRM processes at CBI?
Q9-7 How does e-commerce improve processes in an industry?
Q9-8 What new IS will affect the Sales process in 2028?
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 9
Chapter Resources
Appendix 9 SAP Sales Tutorial
First Exercise
1. Create Customer
2. Create Quotation
3. Create Standard Order
4. Outbound Delivery
5. Change Outbound Delivery
6. Change Outbound Delivery
7. Maintain Billing Due List
8. Post Incoming Payments
You Try It 1
3. Create Standard Order
4. Outbound Delivery
5. Change Outbound Delivery
6. Change Outbound Delivery
7. Maintain Billing Due List
8. Post Incoming Payments
You Try It 2
1. Create Customer
2. Price Quotation
3. Create Standard Order
Part 4 Dynamic Processes and Information Systems
Chapter 10 Collaboration and IS
Chapter Overview
Preview
Q10-1 What Is Collaboration, and Why Is It Important to Business?
The Two Key Activities of Collaboration
Importance of Effective Critical Feedback
Guidelines for Giving and Receiving Critical Feedback
Warning!
Q10-2 What Are the Objectives of the Collaboration Process?
Product Objective: Successful Output
Team Objective: Growth in Team Capability
Individual Objective: Meaningful and Satisfying Experience
Q10-3 What Are the Key Components of a Collaboration IS?
The Five Components of a Collaboration IS
Hardware
Software
Data
Procedures
People
Key Attributes of Collaboration IS
Q10-4 How Can Collaboration IS Support the Communicating Activity?
Q10-5 How Can Collaboration IS Support the Iterating Activity?
No Iteration Control
Iteration Management
Google Drive
Microsoft OneDrive
Iteration Control
Permission-Limited Activity
Document Checkout
Version History
Q10-6 How Can Collaboration IS Support Business Processes?
The Project Management Process
The Workflow Process
Supporting New Processes with Collaboration IS
Q10-7 Which Collaboration IS Is Right for Your Team?
Three Sets of Collaboration Tools
The Minimal Collaboration Tool Set
The Good Collaboration Tool Set
The Comprehensive Collaboration Tool Set
Choosing the Set for Your Team
Don’t Forget Procedures and People!
Q10-8 2028?
Active Review
Q10-1 What is collaboration, and why is it important to business?
Q10-2 What are the objectives of the collaboration process?
Q10-3 What are the key components of a collaboration IS?
Q10-4 How can collaboration IS support the communicating activity?
Q10-5 How can collaboration IS support the iterating activity?
Q10-6 How can collaboration IS support business processes?
Q10-7 Which collaboration IS is right for your team?
Q10-8 2028?
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 10
Chapter Resources
Chapter 11 Social Media and IS
Chapter Overview
Preview
Q11-1 What Is Social Media, and Why Is It Important to Business?
Q11-2 What Are the Objectives of the Social Media Process?
Effectiveness Objectives
Users
Businesses
App Providers
Efficiency Objectives
Q11-3 What Are the Key Components of a Social Media IS?
The Five Components of a Social Media IS
Hardware
Software
Data
Procedures
People
Key Attributes of a Social Media IS
Q11-4 How Do Social Media IS Support Social Media Activities?
Creating
Sharing
Q11-5 How Can Social Media IS Support Business Processes?
The Promotion Process
The Customer Service Process
The Hiring Process
Supporting New Processes with Social Media IS
Tips for Conducting Social Media Promotions
Q11-6 How Can Social Media IS Support the Process of Building Social Capital?
Using Social Media IS to Increase the Number of Relationships
Using Social Media IS to Increase the Strength of Relationships
Using Social Media IS to Connect to Those with More Assets
Q11-7 How Do Businesses Manage the Risks of Social Media?
Management Risks
Employee Communication Risks
User-Generated Content Risks
Responding to User Content Problems
Q11-8 How Can IS Similar to Social Media Support Business Processes?
Q11-9 What Is the Sharing Economy?
Q11-10 2028?
Active Review
Q11-1 What is social media, and why is it important to business?
Q11-2 What are the objectives of the social media process?
Q11-3 What are the key components of a social media IS?
Q11-4 How do social media IS support social media activities?
Q11-5 How can social media IS support business processes?
Q11-6 How can social media IS support the process of building social capital?
Q11-7 How do businesses manage the risks of social media?
Q11-8 How can IS similar to social media support business processes?
Q11-9 What is the sharing economy?
Q11-10 2028?
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 11
Chapter Resources
Chapter 12 Business Intelligence and IS
Chapter Overview
Preview
Q12-1 What Is Business Intelligence, and Why Is It Important to Business?
Examples of BI
Q12-2 What Are the Objectives of the BI Process?
Q12-3 What Are the Key Components of a Business Intelligence IS?
The Five Components of a BI Information System
Hardware
Software
Data
Procedures
People
Key Attributes of BI Information Systems
Q12-4 How Do BI Information Systems Support BI Activities?
Acquiring
Analyzing
Reporting
RFM Analysis
OLAP Slice and Dice
Data Mining
Regression
MBA Market Basket Analysis
Text Mining
Supervised And Unsupervised Data Mining Analysis
Publishing
Q12-5 How Can BI Information Systems Support Business Processes?
Supporting Existing Processes with BI Information Systems
Decision Making
Machine Maintenance
Next Best Offer (NBO)
Online Sales
Supporting New Processes with BI Information Systems
Airplane Eta Estimation
Prediction Markets
Energy Conservation
Q12-6 What Is a Big Data BI System, and How Is It Used?
NoSQL Databases
MapReduce
Hadoop
SAP HANA and In-Memory Database Systems
Processes Supported by Big Data BI IS
Continuous Auditing
Counterterrorism
Cancer Treatment
Urban Services
Q12-7 How Do Businesses Manage the Risks of Business Intelligence?
Data Problems
Dirty Data And Missing Values
Data Not Integrated—Information Silos
Wrong Granularity
People Problems
Users
Analysts
Leaders
Q12-8 How Does SAP Do BI?
Q12-9 2028?
Mobile BI
Easier-to-Use Analysis Software for Unstructured Data
Internet of Things
Privacy
Active Review
Q12-1 What is business intelligence, and why is it important to business?
Q12-2 What are the objectives of the BI process?
Q12-3 What are the key components of a business intelligence IS?
Q12-4 How do BI information systems support BI activities?
Q12-5 How can BI information systems support business processes?
Q12-6 What is a Big Data BI system, and how is it used?
Q12-7 How do businesses manage the risks of business intelligence?
Q12-8 How does SAP do BI?
Q12-9 2028?
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 12
Chapter Resources
Appendix 12 SAP Business Intelligence Tutorial
Extension 1 Information Systems Careers
QE1-1 What Is the Employment Environment Like for IS Graduates?
QE1-2 What Are the Duties and Titles of IT Jobs?
QE1-3 What IS-Related Job Positions Exist?
QE1-4 What Do IT Professionals Like About Their Jobs?
Active Review
QE1-1 What is the employment environment like for IS graduates?
QE1-2 What are the duties and titles of IT Jobs?
QE1-3 What IS-related job positions exist?
QE1-4 What do IT professionals like about their jobs?
Key Terms
Using Your Knowledge
Extension 2 Hardware and Software
QE2-1 How Do the Main Components of Computer Hardware Work?
QE2-2 What Are the Types of Computer Hardware and Their Capacities?
Types of Hardware
Computer Capacity: Data Storage Volume and Speed
Computer Storage Volume
Computer Speed
QE2-3 What Is Operating System Software?
What Are the Major Operating Systems?
Nonmobile Client Operating Systems
Mobile Client Operating Systems
Server Operating Systems
QE2-4 What Are the Types of Software Apps, and How Do Organizations Obtain Them?
Categories of Apps
Sources of Apps
Open Source
QE2-5 What Is Virtualization?
QE2-6 What Are Native and Web Apps, and How Are They Different?
Native Apps
Web Apps
Active Review
QE2-1 How do the main components of computer hardware work?
QE2-2 What are the types of computer hardware and their capacities?
QE2-3 What is operating system software?
QE2-4 What are the types of software apps, and how do organizations obtain them?
QE2-5 What is virtualization?
QE2-6 What are native and Web apps, and how are they different?
Key Terms
Using Your Knowledge
Extension 3 Process Management and Information Systems Development
QE3-1 What Are the Activities of Business Process Management?
The BPM Monitor Activity
Monitoring Process Performance by its Objectives
Monitoring for Changes in the Environment
The BPM Model Processes Activity
The BPM Create Components Activity
The BPM Implement Process Activity
QE3-2 What Are the Activities of the Systems Development Life Cycle (SDLC) Development Process?
Define System
Define System Goals and Scope
Assess Feasibility
Make Outsourcing Decision
Form a Project Development Team
Determine Requirements
Design Components
Implement
Testing
System Conversion
Maintain the System
QE3-3 How Can Agile Development and the Scrum Process Overcome the Problems of the SDLC?
Why Agile Development Is Needed
What Are the Principles of Agile Development?
What Is the Scrum Process?
Challenges to Systems Development Both SDLC and Agile
Active Review
QE3-1 What are the activities of business process management?
QE3-2 What are the activities of the systems development life cycle (SDLC) development process?
QE3-3 How can agile development and the scrum process overcome the problems of the SDLC?
Key Terms and Concepts
Using Your Knowledge
Extension 4 AI and Robots
QE4-1 What Is the Intelligence Process?
QE4-2 What Is Artificial Intelligence?
Three Common AI Techniques
Expert Systems
Content Management
Neural Networks
Five Common Components
Broad AI Versus Narrow AI
QE4-3 What Business Processes are Supported by AI?
Process: Medical Diagnosis
Process: Locating Expertise
Process: Fraud Detection
Process: Human Authentication
QE4-4 What are the Challenges of AI?
QE4-5 How Are Robots Used in Business?
Attributes
Limited Here to Business
Challenges for Robotics
Impact on Your Career
Active Review
QE4-1 What is the intelligence process?
QE4-2 What is artificial intelligence?
QE4-3 What business processes are supported by AI?
QE4-4 What are the challenges of AI?
QE4-5 How are robots used in business?
Key Terms and Concepts
Using Your Knowledge
Extension 5 Location-Based Data Information Systems: Mobile Devices and Geographic Information Systems
QE5-1 How Fast Is LBD Growing?
QE5-2 How Are Mobile Devices and GIS Different?
QE5-3 What Is a Location-Based Process?
QE5-4 How Do Mobile Devices Support the Location-Based Process?
Capture
Analyze
Present
QE5-5 How Do GIS Support the Location-Based Process?
Capture
Analyze
Present
QE5-6 What Business Processes Are Supported by LBD?
QE5-7 What Are the Limitations and Challenges of LBD?
Technical
People
Active Review
QE5-1 How fast is LBD growing?
QE5-2 How are mobile devices and GIS different?
QE5-3 What is a location-based process?
QE5-4 How do mobile devices support the location-based process?
QE5-5 How do GIS support the location-based process?
QE5-6 What business processes are supported by LBD?
QE5-7 What are the limitations and challenges of LBD?
Key Terms and Concepts
Using Your Knowledge
Appendix A Production Tutorial
Application Exercises
Part 1
Chapter 1
Chapter 2
Part 2
Chapter 3
Chapter 4
Chapter 5
Part 3
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Part 4
Chapter 10
Chapter 11
Chapter 12
Glossary
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
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