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Test Bank for Organizational Behavior 3.0 by Talya Bauer

Test Bank for Organizational Behavior 3.0 by Talya Bauer

By expertly weaving together the equally important strands of management theory and practice, Organizational Behavior: Bridging Science and Practice provides students with the key vocabulary, conceptual frameworks, and critical thinking skills necessary to diagnose work-based interactions, ask pertinent questions, evaluate gathered data, and act in an effective and ethical manner regardless of situational characteristics. Version 3.0 is aligned with Lead: The Simulation, an online learning experience.

TABLE OF CONTENTS

About the Authors

Acknowledgments

Dedications

Preface

Chapter 1: Organizational Behavior

1.1 Employee Engagement in Organizational Change Toward B Corp Status: The Case of Townshend’s Tea Company

1.2 Understanding Organizational Behavior

1.3 Learning and Retention

1.4 Organizational Behavior Research Methods

1.5 Trends Influencing Organizational Behavior

1.6 Maintaining a Customer Service Culture: The Case of Les Schwab Tires

1.7 Conclusion

1.8 Exercises

Chapter 2: Diversity in the Workplace

2.1 Equality as a Core Value: The Case of Salesforce.com

2.2 Demographic Diversity

2.3 Cultural Diversity

2.4 The Role of Ethics and National Culture

2.5 Managing Diversity for Success: The Case of IBM

2.6 Conclusion

2.7 Exercises

Chapter 3: Understanding People at Work: Individual Differences and Perception

3.1 Hiring for Match: The Case of Netflix

3.2 The Interactionist Perspective: The Role of Fit

3.3 Individual Differences: Values and Personality

3.4 Perception

3.5 The Role of Ethics and National Culture

3.6 Using Big Data to Match Applicants to Jobs: The Case of Cornerstone OnDemand

3.7 Conclusion

3.8 Exercises

Chapter 4: Individual Attitudes and Behaviors

4.1  Fostering Positive Job Attitudes and Professional Development: The Case of Enterprise Holdings

4.2 Work Attitudes

4.3 Work Behaviors

4.4 The Role of Ethics and National Culture

4.5 People Come First: The Case of SAS

4.6 Conclusion

4.7 Exercises

Chapter 5: Theories of Motivation

5.1 Creating Happiness Through Motivation: The Case of The Walt Disney Company

5.2 Need-Based Theories of Motivation

5.3 Process-Based Theories

5.4 The Role of Ethics and National Culture

5.5 A Motivating Place to Work: The Case of Zappos

5.6 Conclusion

5.7 Exercises

Chapter 6: Designing a Motivating Work Environment

6.1 Retail with a Purpose: The Case of REI

6.2 Motivating Employees Through Job Design

6.3 Motivating Employees Through Goal Setting

6.4 Motivating Employees Through Performance Appraisals

6.5 Motivating Employees Through Performance Incentives

6.6 The Role of Ethics and National Culture

6.7 Motivating Steel Workers Works: The Case of Nucor

6.8 Conclusion

6.9 Exercises

Chapter 7: Managing Stress and Emotions

7.1 Managing Stress and Emotions: The Case of NASA’s Mission to Mars

7.2 What Is Stress?

7.3 Managing Stress

7.4 What Are Emotions?

7.5 Emotions at Work

7.6 The Role of Ethics and National Culture

7.7 Facing Foreclosure: The Case of Camden Property Trust

7.8 Conclusion

7.9 Exercises

Chapter 8: Communication

8.1 Instant Messaging in the Workplace: The Case of Slack

8.2 Understanding Communication

8.3 Communication Barriers

8.4 Different Types of Communication

8.5 The Role of Ethics and National Culture

8.6 Employee Satisfaction Translates to Success: The Case of Edward Jones

8.7 Conclusion

8.8 Exercises

Chapter 9: Managing Groups and Teams

9.1 Four Generations of Teamwork: The Case of the Lego Group

9.2 Group Dynamics

9.3 Understanding Team Design Characteristics

9.4 Management of Teams

9.5 Barriers to Effective Teams

9.6 The Role of Ethics and National Culture

9.7 Putting Peer Pressure to Work: The Case of Pret a Manger

9.8 Conclusion

9.9 Exercises

Chapter 10: Conflict and Negotiations

10.1 When Conflict Is Productive: The Case of Amazon

10.2 Understanding Conflict

10.3 Causes and Outcomes of Conflict

10.4 Conflict Management

10.5 Negotiations

10.6 The Role of Ethics and National Culture

10.7 Negotiation Failure: The Case of PointCast

10.8 Conclusion

10.9 Exercises

Chapter 11: Making Decisions

11.1 Trusting Employees to Make Decisions: The Case of Microsoft

11.2 Understanding Decision Making

11.3 Faulty Decision Making

11.4 Decision Making in Groups

11.5 The Role of Ethics and National Culture

11.6 Decisions, Decisions: The Case of Angry Birds

11.7 Conclusion

11.8 Exercises

Chapter 12: Leading People Within Organizations

12.1 A Different Approach to Leadership at Apple: The Case of Tim Cook

12.2 Who Is Considered a Leader? Trait Approaches to Leadership

12.3 What Do Leaders Do? Behavioral Approaches to Leadership

12.4 What Is the Role of the Context? Contingency Approaches to Leadership

12.5 What’s New? Contemporary Approaches to Leadership

12.6 The Role of Ethics and National Culture

12.7 Taking on the Pepsi Challenge: The Case of Indra Nooyi

12.8 Conclusion

12.9 Exercises

Chapter 13: Power and Politics

13.1 English Teacher to Billionaire: The Case of Jack Ma

13.2 The Basics of Power

13.3 The Power to Influence

13.4 Organizational Politics

13.5 Understanding Social Networks

13.6 The Role of Ethics and National Culture

13.7 You’ve Got a Friend in Me: The Case of Dale Carnegie

13.8 Conclusion

13.9 Exercises

Chapter 14: Organizational Structure and Change

14.1 Changes in Latitudes, Changes in Attitudes: The Case of Kronos

14.2 Organizational Structure

14.3 Organizational Change

14.4 The Role of Ethics and National Culture

14.5 Lean, Mean Driving Machine: The Case of Toyota

14.6 Conclusion

14.7 Exercises

Chapter 15: Organizational Culture

15.1 When It Comes to Culture, Strong Signals Matter: The Case of General Motors

15.2 Understanding Organizational Culture

15.3 Characteristics of Organizational Culture

15.4 Creating and Maintaining Organizational Culture

15.5 Creating Culture Change

15.6 The Role of Ethics and National Culture

15.7 Service Culture Makes All the Difference: The Case of Four Seasons Hotels

15.8 Conclusion

15.9 Exercises

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Test Bank for Organizational Behavior 3.0 by Talya Bauer