### Test Bank for Operations Management Sustainability and Supply Chain Management 3rd Canadian Edition by Jay Heizer

#### Test Bank for Operations Management Sustainability and Supply Chain Management 3rd Canadian Edition by Jay Heizer

Note: You are purchasing a standalone product; MyLab Operations Management does not come packaged with this content. Students, if interested in purchasing this title with MyLab Operations Management, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information. Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic, meaningful and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the third Canadian edition contain ample support to help readers better understand concepts important to today’s operations management professionals. If you would like to purchase both the physical text and MyLab Operations Management, search for: 0135222664 / 9780135222669 Operations Management: Sustainability and Supply Chain Management, Third Canadian Edition Plus MyLab OM with Pearson eText — Access Card Package Package consists of: 0134838076 / 9780134838076 Operations Management: Sustainability and Supply Chain Management, Third Canadian Edition 0135234514 / 9780135234518 MyLab OM with Pearson eText — Standalone Access Card — for Operations Management: Sustainability and Supply Chain Management, Third Canadian Edition

Operations Management Sustainability and Supply Chain Management

About the Authors

Brief Table of Contents

Table of Contents

Preface

About the Third Canadian Edition

New to This Edition

1 Operations and Productivity

Learning Objectives

What is Operations Management?

Organizing to Produce Goods and Services

The Supply Chain

Why Study Operations Management?

Approach

Solution

Insight

Learning Exercise

What Operations Managers Do

Where are the OM Jobs?

The Heritage of Operations Management

Operations in the Service Sector

Differences Between Goods and Services

Growth of Services

Service Pay

New Challenges in Operations Management

The Productivity Challenge

Productivity Measurement

Approach

Solution

Insight

Learning Exercise

Related Problems

Productivity Variables

Labour

Capital

Management

Productivity and the Service Sector

Ethics, Social Responsibility, and Sustainability

Chapter Summary

Ethical Dilemma

Discussion Questions

Solved Problems

Solved Problem 1.1

Solution

Solved Problem 1.2

Solution

Problems*

National Air Express

Service Methods

Budget Considerations

Discussion Questions

Frito-Lay: Operations Management in Manufacturing

Discussion Questions*

Hard Rock Cafe: Operations Management in Services

Discussion Questions*

Chapter 1 Rapid Review

Self-Test

2 Operations Strategy in a Global Environment

Learning Objectives

A Global View of Operations and Supply Chains

Reduce Costs

Improve the Supply Chain

Provide Better Goods and Services

Understand Markets

Learn to Improve Operations

Attract and Retain Global Talent

Cultural and Ethical Issues

Developing Missions and Strategies

Mission

Strategy

Achieving Competitive Advantage Through Operations

Competing on Differentiation

Competing on Cost

Competing on Response

10 Strategic OM Decisions

Approach

Solution

Insight

Learning Exercise

Issues in Operations Strategy

Strategy Development and Implementation

Key Success Factors and Core Competencies

Build and Staff the Organization

Integrate OM With Other Activities

Strategic Planning, Core Competencies, and Outsourcing

The Theory of Comparative Advantage

Risks of Outsourcing

Rating Outsource Providers

Approach

Solution

Insight

Learning Exercise

Related Problems

Global Operations Strategy Options

International Strategy

Multidomestic Strategy

Global Strategy

Transnational Strategy

Chapter Summary

Ethical Dilemma

Discussion Questions

Solved Problems

Solved Problem 2.1

Solution

Using Software to Solve Outsourcing Problems

Creating Your Own Excel Spreadsheets

Using Excel OM

Using POM for Windows

Problems

Mr. Lube

Discussion Questions

Operations Strategy at Regal Marine

Discussion Questions*

Hard Rock Cafe’s Global Strategy

Discussion Questions†

Chapter 2 Rapid Review

Self-Test

3 Project Management

Learning Objectives

The Importance of Project Management

Project Planning

The Project Manager

Ethical Issues Faced in Project Management

Work Breakdown Structure

Project Scheduling

Project Controlling

Project Management Techniques: PERT and CPM

The Framework of PERT and CPM

Network Diagrams and Approaches

Activity-on-Node Example

Approach

Solution

Insight

Learning Exercise

Approach

Solution

Insight

Learning Exercise

Related Problems

Activity-on-Arrow Example

Approach

Solution

Insight

Learning Exercise

Related Problems

Determining the Project Schedule

Forward Pass

Earliest Start Time Rule

Earliest Finish Rule

Approach

Solution

Insight

Learning Exercise

Related Problems

Backward Pass

Latest Finish Time Rule

Latest Start Time Rule

Approach

Solution

Insight

Learning Exercise

Related Problems

Calculating Slack Time and Identifying the Critical Path(s)

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Insight

Learning Exercise

Related Problems

Total Slack Time

Variability in Activity Times

Three Time Estimates in PERT

Approach

Solution

Insight

Learning Exercise

Related Problems

Probability of Project Completion

Approach

Solution

Insight

Learning Exercise

Related Problem

Approach

Solution

Insight

Learning Exercise

Related Problems

Determining Project Completion Time for a Given Confidence Level

Approach

Solution

Insight

Learning Exercise

Related Problems

Variability in Completion Time of Noncritical Paths

What Project Management has Provided so Far

Cost–Time Trade-Offs and Project Crashing

Approach

Solution

Insight

Learning Exercise

Related Problems

A Critique of PERT and CPM

Advantages

Limitations

Using Microsoft Project to Manage Projects

Entering Data

Viewing the Project Schedule

PERT Analysis

Tracking the Time Status of a Project

Chapter Summary

Ethical Dilemma

Discussion Questions

Using Software to Solve Project Management Problems

Using Excel OM

Using POM for Windows

Solved Problems

Solved Problem 3.1

Solution

Solved Problem 3.2

Solution

Solved Problem 3.3

Solution

Solved Problem 3.4

Solution

Solved Problem 3.5

Solution

Solved Problem 3.6

Solution

Solved Problem 3.7

Solution

Problems*

Fast Creek Lightning: (A)*

Discussion Questions

Project Management at Arnold Palmer Hospital

Discussion Questions*

Managing Hard Rock’s Rockfest

Discussion Questions*

Chapter 3 Rapid Review

Self-Test

4 Forecasting

Learning Objectives

What is Forecasting?

Forecasting Time Horizons

The Influence of Product Life Cycle

Types of Forecasts

The Strategic Importance of Forecasting

Supply Chain Management

Human Resources

Capacity

Seven Steps in the Forecasting System

Forecasting Approaches

Overview of Qualitative Methods

Overview of Quantitative Methods

Time-Series Models

Associative Models

Time-Series Forecasting

Decomposition of a Time Series

Naive Approach

Moving Averages

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Exponential Smoothing

Approach

Solution

Insight

Learning Exercise

Related Problems

Selecting the Smoothing Constant

Measuring Forecast Error

Mean Absolute Deviation

Approach

Solution

Insight

Learning Exercise

Related Problems

Mean Squared Error

Approach

Solution

Insight

Learning Exercise

Related Problems

Mean Absolute Percent Error

Approach

Solution

Insight

Learning Exercise

Related Problems

Exponential Smoothing With Trend Adjustment

Approach

Solution

Insight

Learning Exercise

Related Problems

Trend Projections

Approach

Solution

Insight

Learning Exercise

Related Problems

Notes on the Use of the Least Squares Method

Seasonal Variations in Data

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Cyclical Variations in Data

Associative Forecasting Methods: Regression and Correlation Analysis

Using Regression Analysis for Forecasting

Approach

Solution

Insight

Learning Exercise

Related Problems

Standard Error of the Estimate

Approach

Solution

Insight

Learning Exercise

Related Problems

Correlation Coefficients for Regression Lines

Approach

Solution

Insight

Learning Exercise

Related Problems

Multiple-Regression Analysis

Approach

Solution

Insight

Learning Exercise

Related Problems

Monitoring and Controlling Forecasts

Approach

Solution

Insight

Learning Exercise

Related Problems

Adaptive Smoothing

Focus Forecasting

Forecasting in the Service Sector

Specialty Retail Shops

Fast-Food Restaurants

Chapter Summary

Ethical Dilemma

Discussion Questions

Using Software in Forecasting

Creating Your Own Excel Spreadsheets

USING EXCEL OM

USING POM FOR WINDOWS

Solved Problems

Solved Problem 4.1

Solution

Solved Problem 4.2

Solution

Solved Problem 4.3

Solution

Solved Problem 4.4

Solution

Problems*

Fast Creek Lightning: (B)*

Discussion Questions

Forecasting at Hard Rock Cafe

Discussion Questions*

Chapter 4 Rapid Review

Self-Test

5 Design of Goods and Services

Learning Objectives

Goods and Services Selection

Product Strategy Options Support Competitive Advantage

Product Life Cycles

Life Cycle and Strategy

Introductory Phase

Growth Phase

Maturity Phase

Decline Phase

Product-by-Value Analysis

Generating New Products

New Product Opportunities

Importance of New Products

Product Development

Product Development System

Quality Function Deployment (QFD)

Approach

Solution

Insight

Learning Exercise

Related Problems

Organizing for Product Development

Manufacturability and Value Engineering

Issues for Product Design

Robust Design

Modular Design

Computer-Aided Design (CAD)

Computer-Aided Manufacturing (CAM)

Virtual Reality Technology

Value Analysis

Sustainability and Life Cycle Assessment (LCA)

Time-Based Competition

Purchasing Technology by Acquiring a Firm

Joint Ventures

Alliances

Defining a Product

Make-or-Buy Decisions

Group Technology

Documents for Production

Product LIFE CYCLE Management (PLM)

Service Design

Process–Chain–Network (PCN) Analysis

Adding Service Efficiency

Limit the Options

Delay Customization

Modularization

Automation

Moment of Truth

Documents for Services

Approach

Solution

Insight

Learning Exercise:

Related Problem:

Application of Decision Trees to Product Design

Approach

Solution

Insight

Learning Exercise

Related Problems

Transition to Production

Chapter Summary

Ethical Dilemma

Discussion Questions

Solved Problem

Solved Problem 5.1

Solution

Problems*

StackTeck

Discussion Questions

Product Strategy at Regal Marine

Discussion Questions*

Chapter 5 Rapid Review

Self-Test

Supplement 5 Sustainability in the Supply Chain

Supplement Outline

Learning Objectives

Corporate Social Responsibility1

Sustainability

Systems View

Commons

Triple Bottom Line

People

Planet

Profit

Design and Production for Sustainability

Product Design

Approach

Solution

Insight

Learning Exercise

Related Problems

Production Process

Logistics

Approach

Solution

Insight

Learning Exercise

Related Problems

End-of-Life Phase

Regulations and Industry Standards

International Environmental Policies and Standards

European Union Emissions Trading System

ISO 14000

Supplement Summary

Discussion Questions

Solved Problems

Solved Problem S5.1

Solution

Solved Problem S5.2

Solution

Problems

Building Sustainability at the Orlando Magic’s Amway Center

Discussion Questions*

Green Manufacturing and Sustainability at Frito-Lay

Discussion Questions*

Supplement 5 Rapid Review

Self-Test

6 Managing Quality

Learning Objectives

Quality and Strategy

Defining Quality

Implications of Quality

National Quality Awards

ISO 9000 International Quality Standards

ISO 14000

Cost of Quality (COQ)

Leaders in Quality

Ethics and Quality Management

Total Quality Management

Continuous Improvement

Plan–Do–Check–Act

Six Sigma

Implementing Six Sigma

Employee Empowerment

Benchmarking

Internal Benchmarking

Just-In-Time (JIT)

Taguchi Concepts

Knowledge of TQM Tools

Tools of TQM

Check Sheets

Scatter Diagrams

Cause-and-Effect Diagrams

Pareto Charts

Approach

Solution

Insight

Learning Exercise

Related Problems

Flowcharts

Approach

Solution

Insight

Learning Exercise

Related Problems

Histograms

Statistical Process Control (SPC)

The Role of Inspection

When and Where to Inspect

Source Inspection

Service Industry Inspection

Inspection of Attributes Versus Variables

TQM in Services

Chapter Summary

Ethical Dilemma

Discussion Questions

Problems

Fast Creek Lightning: (C)*

Discussion Questions

The Culture of Quality at Arnold Palmer Hospital

The Issue of Assessing Quality Healthcare

Discussion Questions*

Quality Counts at Alaska Airlines

Discussion Questions*

TQM at Ritz-Carlton Hotels

Discussion Questions*

Chapter 6 Rapid Review

Self-Test

Supplement 6 Statistical Process Control

Learning Objectives

Statistical Process Control (SPC)

Natural Variations

Assignable Variations

Samples

Control Charts

Control Charts for Variables

The Central Limit Theorem

Setting Mean Chart Limits (‐Charts)

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Setting Range Chart Limits (R-Charts)

Approach

Solution

Insight

Learning Exercise

Related Problems

Using Mean and Range Charts

Steps to Follow When Using Control Charts

Control Charts for Attributes

p-Charts

Approach

Solution

Insight

Learning Exercise

Related Problems

C-Charts

Approach

Solution

Insight

Learning Exercise

Related Problems

Managerial Issues and Control Charts

Process Capability

Process Capability Ratio (Cp)

Approach

Solution

Insight

Learning Exercise

Related Problems

Process Capability Index (Cpk)

Approach

Solution

Insight

Learning Exercise

Related Problems

Acceptance Sampling6

Operating Characteristic Curve

Average Outgoing Quality

Supplement Summary

Discussion Questions

Using Software for SPC

Creating Excel Spreadsheets to Determine Control Limits for a c-Chart

Using Excel OM

Using Pom For Windows

Solved Problems

Solved Problem S6.1

Solution

Solved Problem S6.2

Solution

Solved Problem S6.3

Solution

Solved Problem S6.4

Solution

Problems*

PEI Potato Purveyors

Discussion Questions

Frito-Lay’s Quality-Controlled Potato Chips

Discussion Questions*

Farm to Fork: Quality at Darden Restaurants

Two Quality Success Stories

SPC Charts

Discussion Questions*

Supplement 6 Rapid Review

Self-Test

7 Process Strategy

Learning Objectives

Four Process Strategies

Process Focus

Repetitive Focus

Product Focus

Mass Customization Focus

Making Mass Customization Work

Comparison of Process Choices

Crossover Charts

Approach

Solution

Insight

Learning Exercise

Related Problems

Focused Processes

Selection of Equipment and Technology

Process Analysis and Design

Flowchart

Time-Function Mapping

Value-Stream Mapping

Approach

Solution

Insight

Learning Exercise

Related Problems

Process Charts

Service Blueprinting

Special Considerations for Service Process Design

Customer Interaction and Process Design

More Opportunities to Improve Service Processes

Layout

Human Resources

Production Technology

Machine Technology

Automatic Identification Systems (AISs) and RFID

Process Control

Vision Systems

Robots

Automated Storage and Retrieval Systems (ASRSs)

Automated Guided Vehicles (AGVs)

Flexible Manufacturing Systems (FMSs)

Computer-Integrated Manufacturing (CIM)

Technology in Services

Process Redesign

Chapter Summary

Ethical Dilemma

Discussion Questions

Solved Problem

Solved Problem 7.1

Solution

Problems*

Regina Manufacturing’s Process Decision

Discussion Questions

Environmental Sustainability at Walmart

Discussion Questions

Process Strategy at Wheeled Coach Ambulance

Discussion Questions*

Process Analysis at Arnold Palmer Hospital

Discussion Questions*

Alaska Airlines: 20-Minute Baggage Process—Guaranteed!

Discussion Questions*

Chapter 7 Rapid Review

Self-Test

Supplement 7 Capacity and Constraint Management

Learning Objectives

Capacity

Design and Effective Capacity

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Capacity and Strategy

Capacity Considerations

Managing Demand

Demand Exceeds Capacity

Capacity Exceeds Demand

Adjusting to Seasonal Demands

Tactics for Matching Capacity to Demand

Demand and Capacity Management in the Service Sector

Demand Management

Capacity Management

Bottleneck Analysis and the Theory of Constraints

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Theory of Constraints

Bottleneck Management

Break-Even Analysis

Assumptions

Graphic Approach

Algebraic Approach

Single-Product Case

Approach

Solution

Insight

Learning Exercise

Related Problems

Multiproduct Case

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Reducing Risk with Incremental Changes

Applying Expected Monetary Value (EMV) to Capacity Decisions

Approach

Solution

Insight

Learning Exercise

Related Problems

Applying Investment Analysis to Strategy-Driven Investments

Investment, Variable Cost, and Cash Flow

Net Present Value

Approach

Solution

Insight

Learning Exercise

Related Problems

Supplement Summary

Discussion Questions

Using Software for Break-Even Analysis

Using Excel

Using Excel OM

Using POM for Windows

Solved Problems

Solved Problem S7.1

Solution

Solved Problem S7.2

Solution

Solved Problem S7.3

Solution

Solved Problem S7.4

Solution

Solved Problem S7.5

Solution

Problems*

Capacity Planning at Arnold Palmer Hospital

Discussion Questions*

Supplement 7 Rapid Review

Self-Test

8 Location Strategies

Learning Objectives

The Strategic Importance of Location

Location and Costs

Factors that Affect Location Decisions

Labour Productivity

Exchange Rates and Currency Risk

Costs

Political Risk, Values, and Culture

Proximity to Markets

Proximity to Suppliers

Proximity to Competitors (Clustering)

Methods of Evaluating Location Alternatives

The Factor Rating Method

Approach

Solution

Insight

Learning Exercise

Related Problems

Locational Break-Even Analysis

Approach

Solution

Insight

Learning Exercise

Related Problems

Centre-Of-Gravity Method

Approach

Solution

Insight

Learning Exercise

Related Problems

Transportation Model

Service Location Strategy

Geographic Information Systems

Chapter Summary

Ethical Dilemma

Discussion Questions

Using Software to Solve Location Problems

Creating Your Own Excel Spreadsheets

Using Excel OM

Using POM for Windows

Solved Problems

Solved Problem 8.1

Solution

Solved Problem 8.2

Solution

Problems*

Atlantic Assembly Services

Discussion Questions

Locating the Next Red Lobster Restaurant

Discussion Questions*

Hard Rock’s Location Selection

Discussion Questions*

Chapter 8 Rapid Review

Self-Test

9 Layout Strategies

Learning Objectives

The Strategic Importance of Layout Decisions

Types of Layout

Office Layout

Retail Layout

Servicescapes

Warehousing and Storage Layouts

Cross-Docking

Random Stocking

Customizing

Fixed-Position Layout

Process-Oriented Layout

Approach and Solution

Insight

Learning Exercise

Related Problems

Computer Software for Process-Oriented Layouts

Work Cells

Requirements of Work Cells

Staffing and Balancing Work Cells

Approach

Solution

Insight

Learning Exercise

Related Problem

The Focused Work Centre and the Focused Factory

Repetitive and Product-Oriented Layout

Assembly-Line Balancing

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Chapter Summary

Ethical Dilemma

Discussion Questions

Using Software to Solve Layout Problems

Using Excel OM

Using POM for Windows

Solved Problems

Solved Problem 9.1

Solution

Solved Problem 9.2

Solution

Problems*

Automobile Licence Renewals

Discussion Questions

Layout at Arnold Palmer Hospital

Discussion Questions*

Facility Layout at Wheeled Coach Ambulance

Discussion Questions*

Chapter 9 Rapid Review

Self-Test

10 Human Resources, Job Design, and Work Measurement

Learning Objectives

Human Resource Strategy for Competitive Advantage

Constraints on Human Resource Strategy

Labour Planning

Employment-Stability Policies

Work Schedules

Job Classifications and Work Rules

Job Design

Labour Specialization

Job Expansion

Psychological Components of Job Design

Hawthorne Studies

Core Job Characteristics

Self-Directed Teams

Limitations of Job Expansion

Motivation and Incentive Systems

Ergonomics and the Work Environment

Ergonomics

Operator Input to Machines

Feedback to Operators

The Work Environment

Methods Analysis

The Visual Workplace

Labour Standards

Historical Experience

Time Studies

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Predetermined Time Standards

Approach

Solution

Insight

Learning Exercise

Related Problem

Work Sampling

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problem

Ethics

Chapter Summary

Ethical Dilemma

Discussion Questions

Solved Problems

Solved Problem 10.1

Solution

Solved Problem 10.2

Solution

Solved Problem 10.3

Solution

Solved Problem 10.4

Solution

Solved Problem 10.5

Solution

Solved Problem 10.6

Solution

Problems*

Jackson Manufacturing Company

Discussion Questions

The “People” Focus: Human Resources at Alaska Airlines

Discussion Questions*

Human Resources at Hard Rock Cafe

Discussion Questions*

Chapter 10 Rapid Review

Self-Test

11 Supply Chain Management

Learning Objectives

The Supply Chain’s Strategic Importance

Supply Chain Risk

Ethics and Sustainability

Personal Ethics

Ethics Within the Supply Chain

Ethical Behaviour Regarding the Environment

Supply Chain Economics

Approach

Solution

Insight

Learning Exercise

Related Problems

Make-or-Buy Decisions

Outsourcing

Supply Chain Strategies

Many Suppliers

Few Suppliers

Vertical Integration

Joint Ventures

Keiretsu Networks

Virtual Companies

Managing the Supply Chain

Mutual Agreement on Goals

Trust

Compatible Organizational Cultures

Issues in an Integrated Supply Chain

Local Optimization

Incentives (Sales Incentives, Quantity Discounts, Quotas, and Promotions)

Large Lots

Opportunities in an Integrated Supply Chain

Accurate “Pull” Data

Lot-Size Reduction

Single-Stage Control of Replenishment

Vendor-Managed Inventory

Collaborative Planning, Forecasting, and Replenishment

Blanket Orders

Standardization

Postponement

Drop Shipping and Special Packaging

Pass-Through Facility

Channel Assembly

Eprocurement

Electronic Ordering and Funds Transfer

Online Catalogues

Auctions

RFQs

Real-Time Inventory Tracking

Vendor Selection

Vendor Evaluation

Approach

Solution

Insight

Learning Exercise

Related Problems

Supplier Certification

Vendor Development

Negotiations

Cost-Based Price Model

Market-Based Price Model

Competitive Bidding

Contracting

Centralized Purchasing

E-Procurement

Online Catalogues and Exchanges

Online Auctions

Logistics Management

Distribution Systems

Trucking

Railroads

Airfreight

Waterways

Pipelines

Multimodal

Warehousing

Third-Party Logistics

Cost of Shipping Alternatives

Approach

Solution

Insight

Learning Exercise

Related Problems

Security and JIT

Measuring Supply Chain Performance

Supply Chain Performance

Assets Committed to Inventory

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

The Scor Model

Chapter Summary

Ethical Dilemma

Discussion Questions

Solved Problems

Solved Problem 11.1

Solution

Problems

Dell’s Value Chain

Discussion Questions

Darden’s Global Supply Chain

Discussion Questions*

Supply Chain Management at Regal Marine

Discussion Questions*

Arnold Palmer Hospital’s Supply Chain

Discussion Questions*

Chapter 11 Rapid Review

Self-Test

Supplement 11 Supply Chain Management Analytics

Learning Objectives

Techniques for Evaluating Supply Chains

Evaluating Disaster Risk in the Supply Chain

Approach

Solution

Insight

Learning Exercise

Related Problems

Managing the Bullwhip Effect

A Bullwhip Effect Measure

Approach

Solution

Insight

Learning Exercise

Related Problems

Supplier Selection Analysis

Approach

Solution

Insight

Learning Exercise

Related Problems

Transportation Mode Analysis

Approach

Solution

Insight

Learning Exercise

Related Problems

Warehouse Storage

Approach

Solution

Insight

Learning Exercise

Related Problems

Supplement Summary

Discussion Questions

Solved Problems

Solved Problem S11.1

Solution

Solved Problem S11.2

Solution

Solved Problem S11.3

Solution

Solved Problem S11.4

Solution

Problems*

Supplement 11 Rapid Review

Self-Test

12 Inventory Management

Learning Objectives

The Importance of Inventory

Functions of Inventory

Types of Inventory

Managing Inventory

ABC Analysis

Approach

Solution

Insight

Learning Exercise

Related Problems

Record Accuracy

Cycle Counting

Approach

Solution

Insight

Learning Exercise

Related Problems

Control of Service Inventories

Inventory Models

Independent versus Dependent Demand

Holding, Ordering, and Setup Costs

Inventory Models for Independent Demand

The Basic Economic Order Quantity (EOQ) Model

Minimizing Costs

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Robust Model

Approach

Solution

Insight

Learning Exercise

Related Problems

Reorder Points

Approach

Insight

Learning Exercise

Related Problems

Production Order Quantity Model

Approach

Solution

Insight

Learning Exercise

Related Problems

Quantity Discount Models

Approach

Solution

Insight

Learning Exercise

Related Problems

Probabilistic Models and Safety Stock

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Other Probabilistic Models

Demand is Variable and Lead Time is Constant

Approach

Solution

Insight

Learning Exercise

Related problem

Lead Time is Variable and Demand is Constant

Approach

Solution

Insight

Learning Exercise

Related problem

Both Demand and Lead Time are Variable

Approach

Solution

Insight

Learning Exercise

Related problem

Single-Period Model

Approach

Solution

Insight

Learning Exercise

Related Problems

Fixed-Period (P ) Systems

Chapter Summary

Ethical Dilemma

Discussion Questions

Using Software to Solve Inventory Problems

Creating Your Own Excel Spreadsheets

Using Excel OM

Using POM for Windows

Solved Problems

Solved Problem 12.1

Solution

Solved Problem 12.2

Solution

Solved Problem 12.3

Solution

Solved Problem 12.4

Solution

Solved Problem 12.5

Solution

Solved Problem 12.6

Solution

Solved Problem 12.7

Solution

Solved Problem 12.8

Solution

Solved Problem 12.9

Solution

Problems*

Zhou Bicycle Company

Discussion Questions

Managing Inventory at Frito-Lay

Discussion Questions*

Inventory Control at Wheeled Coach Ambulance

Discussion Questions*

Chapter 12 Rapid Review

Self-Test

13 Aggregate Planning and Sales and Operations Planning

Learning Objectives

The Planning Process

Sales and Operations Planning

The Nature of Aggregate Planning

Aggregate Planning Strategies

Capacity Options

Demand Options

Mixing Options to Develop a Plan

Chase Strategy

Level Strategy

Methods for Aggregate Planning

Graphical Methods

Approach

Solution

Insight

Learning Exercise

Related Problems

Analysis of Plan 1 Approach

Solution

Insight

Learning Exercise

Related Problems

Analysis of Plan 2 Approach

Solution

Insight

Learning Exercise

Related Problems

Analysis of Plan 3 Approach

Solution

Insight

Learning Exercise

Related Problems

Mathematical Approaches

The Transportation Method of Linear Programming

Approach

Solution

Insight

Learning Exercise

Related Problems

Management Coefficients Model

Other Models

Comparison of Aggregate Planning Methods

Aggregate Planning in Services

Restaurants

Hospitals

National Chains of Small Service Firms

Miscellaneous Services

Approach

Solution

Insight

Learning Exercise

Related Problems

Airline Industry

Yield Management

Approach

Solution

Insight

Learning Exercise

Related Problems

Chapter Summary

Ethical Dilemma

Discussion Questions

Using Software for Aggregate Planning

USING EXCEL OM

USING POM FOR WINDOWS

Solved Problems

Solved Problem 13.1

Solution

Solved Problem 13.2

Solution

Problems*

Fast Creek Lightning (G)*

Discussion Questions

Andrew-Carter, Inc.

Discussion Questions

Using Revenue Management to Set Orlando Magic Ticket Prices

Discussion Questions*

Chapter 13 Rapid Review

Self-Test

14 Material Requirements Planning (MRP) and ERP

Learning Objectives

Dependent Demand

Dependent Inventory Model Requirements

Master Production Schedule

Bills of Material

Approach

Solution

Insight

Learning Exercise

Related Problems

Modular Bills

Planning Bills and Phantom Bills

Low-Level Coding

Accurate Inventory Records

Purchase Orders Outstanding

Lead Times for Components

MRP Structure

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

MRP Management

MRP Dynamics

MRP and JIT

Finite Capacity Scheduling (FCS)

Small Bucket Approach

Balanced Flow Approach

Supermarket

Lot-Sizing Techniques

Lot-for-Lot

Approach

Solution

Insight

Learning Exercise

Related Problems

Economic Order Quantity (EOQ)

Approach

Solution

Insight

Learning Exercise

Related Problems

Periodic Order Quantity

Approach

Solution

Insight

Learning Exercise

Related Problems

Lot-Sizing Summary

Extensions of MRP

Material Requirements Planning II (MRP II)

Closed-Loop MRP

Capacity Planning

Approach

Solution

Insight

Learning Exercise

Related Problems

MRP in Services

Restaurants

Hospitals

Hotels

Distribution Resource Planning (DRP)

Enterprise Resource Planning (ERP)

ERP in the Service Sector

Chapter Summary

Ethical Dilemma

Discussion Questions

Using Software to Solve MRP Problems

USING EXCEL OM

USING POM FOR WINDOWS

Solved Problems

Solved Problem 14.1

Solution

Solved Problem 14.2

Solution

Solved Problem 14.3

Solution

Solved Problem 14.4

Solution

Problems*

Hill’s Automotive, Inc.

Discussion Questions

When 18 500 Orlando Magic Fans Come to Dinner

Discussion Questions*

MRP at Wheeled Coach Ambulance

Discussion Questions*

Chapter 14 Rapid Review

Self-Test

15 Short-Term Scheduling

Learning Objectives

The Importance of Short-Term Scheduling

Scheduling Issues

Forward and Backward Scheduling

Finite and Infinite Loading

Scheduling Criteria

Scheduling Process-Focused Facilities

Loading Jobs

Input–Output Control

Approach

Solution

Insight

Learning Exercise

Related Problem

Gantt Charts

Approach

Solution

Insight

Learning Exercise

Related Problem

Assignment Method

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Sequencing Jobs

Priority Rules for Dispatching Jobs

Approach

Solution

Insight

Learning Exercise

Related Problems

Critical Ratio

Approach

Solution

Insight

Learning Exercise

Related Problems

Sequencing N Jobs on Two Machines: Johnson’s Rule

Approach

Solution

Insight

Learning Exercise

Related Problems

Limitations of Rule-Based Dispatching Systems

Finite Capacity Scheduling (FCS)

Scheduling Repetitive Facilities

Scheduling Services

Hospitals

Banks

Retail Stores

Airlines

24/7 Operations

Scheduling Service Employees With Cyclical Scheduling

Cyclical Scheduling

Approach

Solution

Insight

Learning Exercise

Related Problems

Chapter Summary

Ethical Dilemma

Discussion Questions

Using Software for Short-Term Scheduling

USING EXCEL OM

USING POM FOR WINDOWS

Solved Problems

Solved Problem 15.1

Solution

Solved Problem 15.2

Solution

Solved Problem 15.3

Solution

Solved Problem 15.4

Solution

Solved Problem 15.5

Solution

Problems*

Old Muskoka Wood Store

Discussion Questions

From the Eagles to the Magic: Converting the Amway Center

Discussion Questions*

Scheduling at Hard Rock Cafe

Discussion Questions*

Chapter 15 Rapid Review

Self-Test

16 Lean Operations

Learning Objectives

Lean Operations

Eliminate Waste

Remove Variability

Improve Throughput

Lean and Just-in-Time

Supplier Partnerships

Lean Layout

Distance Reduction

Increased Flexibility

Impact on Employees

Reduced Space and Inventory

Lean Inventory

Reduce Inventory and Variability

Reduce Lot Sizes

Approach

Solution

Insight

Learning Exercise

Related Problems

Reduce Setup Costs

Lean Scheduling

Level Schedules

Kanban

Determining the Number of Kanban Cards or Containers

Approach

Solution

Insight

Learning Exercise

Related Problems

Advantages of Kanban

Lean Quality

Toyota Production System

Continuous Improvement

Respect for People

Processes and Standard Work Practice

Lean Organizations

Building a Lean Organization

Lean Sustainability

Lean Operations in Services

Suppliers

Layouts

Inventory

Scheduling

Chapter Summary

Ethical Dilemma

Discussion Questions

Solved Problems

Solved Problem 16.1

Solution

Problems*

Lean Operations at Alaska Airlines

Discussion Questions*

Saskatchewan Mutual Insurance Company

Discussion Questions

JIT at Arnold Palmer Hospital

Discussion Questions*

Chapter 16 Rapid Review

Self-Test

17 Maintenance and Reliability

Learning Objectives

The Strategic Importance of Maintenance and Reliability

Reliability

Improving Individual Components

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Providing Redundancy

Approach

Solution

Insight

Learning Exercise

Related Problems

Parallel Redundancy

Approach

Solution

Insight

Learning Exercise

Related Problems

Maintenance

Implementing Preventive Maintenance

Approach

Solution

Insight

Learning Exercise

Related Problems

Increasing Repair Capabilities

Autonomous Maintenance

Total Productive Maintenance

Techniques for Enhancing Maintenance

Simulation

Expert Systems

Automated Sensors

Chapter Summary

Ethical Dilemma

Discussion Questions

Using Software to Solve Reliability Problems

Solved Problems

Solved Problem 17.1

Solution

Solved Problem 17.2

Solution

Problems*

Maintenance Drives Profits at Frito-Lay

Discussion Questions*

Chapter 17 Rapid Review

Self-Test

Business Analytics Module A Decision-Making Tools

Learning Objectives

The Decision Process in Operations

Fundamentals of Decision Making

Approach

Solution

Insight

Learning Exercise

Related Problems

Decision Tables

Approach

Solution

Insight

Learning Exercise

Types of Decision-Making Environments

Decision Making Under Uncertainty

Approach

Solution

Insight

Learning Exercise

Related Problems

Decision Making Under Risk

Approach

Solution

Insight

Learning Exercise

Related Problems

EXCEL OM

Decision Making Under Certainty

Expected Value of Perfect Information (EVPI)

Approach

Solution

Insight

Learning Exercise

Related Problems

Decision Trees

Approach

Solution

Insight

Learning Exercise

Related Problems

A More Complex Decision Tree

Approach

Solution

Insight

Learning Exercise

Related Problems

Using Decision Trees in Ethical Decision Making

Approach

Solution

Insight

The Poker Decision Process

Approach

Solution

Insight

Learning Exercise

Related Problem

Module Summary

Discussion Questions

Using Software for Decision Models

Using Excel OM

Using POM for Windows

Solved Problems

Solved Problem A.1

Solution

Solved Problem A.2

Solution

Solved Problem A.3

Solution

Problems*

Tom Tucker’s Liver Transplant

Discussion Questions

Module A Rapid Review

Self-Test

Business Analytics Module B Linear Programming

Learning Objectives

Why Use Linear Programming?

Requirements of a Linear Programming Problem

Formulating Linear Programming Problems

Glickman Electronics Example

Graphical Solution to a Linear Programming Problem

Graphical Representation of Constraints

Iso-Profit Line Solution Method

Corner-Point Solution Method

Sensitivity Analysis

Sensitivity Report

Changes in the Resources or Right-Hand-Side Values

Validity Range for the Shadow Price?

Changes in the Objective Function Coefficient

Allowable Ranges for Objective Function Coefficients

Solving Minimization Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Linear Programming Applications

Production-Mix Example

Approach

Solution

Insight

Learning Exercise

Related Problems

Diet Problem Example

Approach

Solution

Insight

Learning Exercise

Related Problems

Labour Scheduling Example

Approach

Solution

Insight

Learning Exercise

Related Problem

The Simplex Method of LP

Integer and Binary Variables

Creating Integer and Binary Variables

Linear Programming Applications with Binary Variables

Limiting the Number of Alternatives Selected

Dependent Selections

A Fixed-Charge Integer Programming Problem

Approach

Solution

Insight

Learning Exercise

Related Problems

Module Summary

Discussion Questions

Using Software to Solve LP Problems

Using Excel Spreadsheets

Solved Problems

Solved Problem B.1

Solution

Solved Problem B.2

Solution

Solved Problem B.3

Solution

Problems*

Golding Landscaping and Plants Inc.

Discussion Questions

Module B Rapid Review

Self-Test

Business Analytics Module C Transportation Models

Learning Objectives

Transportation Modelling

Developing an Initial Solution

The Northwest-Corner Rule

Approach

Solution

Insight

Learning Exercise

Related Problems

The Intuitive Lowest-Cost Method

Approach

Solution

Insight

Learning Exercise

Related Problems

The Stepping-Stone Method

Approach

Solution

Insight

Learning Exercise

Related Problems

EXCEL OM

Approach

Solution

Insight

Learning Exercise

Related Problems

Special Issues in Modelling

Demand Not Equal to Supply

Approach

Solution

Insight

Learning Exercise

Related Problems

EXCEL OM

Degeneracy

Approach

Solution

Insight

Learning Exercises

Related Problems

EXCEL OM

Module Summary

Discussion Questions

Using Software to Solve Transportation Problems

Using Excel OM

Using POM for Windows

Solved Problems

Solved Problem C.1

Solution

Solved Problem C.2

Solution

Problems*

Custom Vans Inc.

Discussion Questions

Module C Rapid Review

Self-Test

Business Analytics Module D Waiting-Line Models

Learning Objectives

Queuing Theory

Characteristics of a Waiting-Line System

Arrival Characteristics

Size of the Arrival (Source) Population

Pattern of Arrivals at the System

Behaviour of Arrivals

Waiting-Line Characteristics

Service Characteristics

Basic Queuing System Designs

Service Time Distribution

Measuring a Queue’s Performance

Queuing Costs

The Variety of Queuing Models

Model A (M/M/1): Single-Channel Queuing Model With Poisson Arrivals and Exponential Service Times

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Model B (M/M/S): Multiple-Channel Queuing Model

Approach

Solution

Insight

Learning Exercise

Related Problems

Use of Waiting-Line Tables

Approach

Solution

Insight

Learning Exercise

Related Problem

Model C (M/D/1): Constant-Service-Time Model

Approach

Solution

Insight

Learning Exercise

Related Problems

Little’s Law

Model D: Limited-Population Model

Approach

Solution

Insight

Learning Exercise

Related Problems

Other Queuing Approaches

Module Summary

Discussion Questions

Using Software to Solve Queuing Problems

Using Excel OM

Using POM for Windows

Solved Problems

Solved Problem D.1

Solution

Solved Problem D.2

Solution

Solved Problem D.3

Solution

Solved Problem D.4

Solution

Problems*

Labrador Foundry Inc.

Discussion Questions

The Winter Park Hotel

Discussion Questions*

Module D Rapid Review

Self-Test

Business Analytics Module E Learning Curves

Learning Objectives

What is a Learning Curve?

Learning Curves in Services and Manufacturing

Applying the Learning Curve

Arithmetic Approach

Logarithmic Approach

Approach

Solution

Insight

Learning Exercise

Related Problems

Learning-Curve Coefficient Approach

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Strategic Implications of Learning Curves

Limitations of Learning Curves

Module Summary

Discussion Questions

Using Software for Learning Curves

Using Excel OM

Using POM for Windows

Solved Problems

Solved Problem E.1

Solution

Solved Problem E.2

Solution

Problems*

SMT’s Negotiation With IBM

Discussion Questions

Module E Rapid Review

Self-Test

Business Analytics Module F Simulation

Learning Objectives

What is Simulation?

Advantages and Disadvantages of Simulation

Monte Carlo Simulation

Step 1. Establishing Probability Distributions

Step 2. Building a Cumulative Probability Distribution for Each Variable

Step 3. Setting Random-Number Intervals

Step 4. Generating Random Numbers

Step 5. Simulating the Experiment

Approach

Solution

Insight

Learning Exercise

Related Problems

Simulation of a Queuing Problem

Approach

Solution

Insight

Learning Exercise

Related Problems

Simulation and Inventory Analysis

Approach

Solution

Insight

Learning Exercise

Related Problems

Approach

Solution

Insight

Learning Exercise

Related Problems

Module Summary

Discussion Questions

Using Software in Simulation

Using Excel Spreadsheets

Using POM for Windows and Excel OM

Solved Problems

Solved Problem F.1

Solution

Solved Problem F.2

Solution

Problems*

Canadian Shield Airlines Call Centre

Discussion Questions

Module F Rapid Review

Self-Test

Appendix Solutions to Even-Numbered Problems

Appendix I Normal Curve Areas

Appendix II Values of e−λ for use in the Poisson Distribution

Appendix III Table of Random Numbers

Appendix IV Using Excel OM and POM for Windows

Excel OM

Starting the Program

POM for Windows

Using Excel OM and POM for Windows With MyLab Operations Management

Bibliography

Glossary

Read Less

###### Free Sample Test Bank for Operations Management Sustainability and Supply Chain Management 3rd Canadian Edition by Jay Heizer

For customer’s satisfaction, we provide free samples for any required Textbook solution or test bank to check and evaluate before making the final purchase..

**Live Chat**or

**Contact Us**

#### Test Bank for Operations Management Sustainability and Supply Chain Management 3rd Canadian Edition by Jay Heizer