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Test bank for Operations and Supply Chain Management for the 21st Century 1st Edition by Ken Boyer

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Test bank for Operations and Supply Chain Management for the 21st Century 1st Edition by Ken Boyer
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Test bank for Operations and Supply Chain Management for the 21st Century 1st Edition by Ken Boyer

Test bank for Operations and Supply Chain Management for the 21st Century 1st Edition by Ken Boyer

Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Additional ISBNs0618749330, 1111785597, 0324834853, 1133463924, 9780618749331, 9781111785598, 9780324834857, 9781133463924, 1133889883, 9781133889885, 9781439028087

 

Brief Contents
Contents
Preface
About the Authors
Ch 1: Operations and Supply Chain Strategy
Kellogg’s Company: They Taste Grrreat-All over the World!
Sony-Electronics and Entertainment Provider to the World
American Express-Financial Services Worldwide: Worldwide Premier Provider of Personal Credit Cards,
Operations Strategy within a Single Organization
Services
Supply Chain Strategy
Organization of This Book
Summary
Questions
Case Study: Natural Designs Inc.
Ch 2: Quality Management
Many Facets of Quality Management at American Express
Defining Quality
Why Firms Improve Quality
Determinants of Quality
History of Quality Management
Teachings of Quality Gurus
Quality Management Frameworks
Six Sigma
Solved Problems
Problems
Case Study: The Case of the Complaining Customer
Ch 3: New Product Development
Development of a New Pharmaceutical Drug
What is New Product Development?
The New Product Development Process
Major Concepts in New Product Development
Analysis Tools for New Product Development
Summary
Questions
Case Study: Boutique Hotels
Ch 4: Process Design and Analysis
Pop-Tart Production at Kellogg’s: Millions per Day
Service-Process Matrix
Product-Process Matrix
Layout Types
The Impact of Strategy and Technology on Process Choice
Designing Processes
Process Selection-The Process Swamp
Summary
Solved Problems
Problems
Case Study: Penn and Pat’s Pretty Hot Pizza Pronto
Ch 5: Forecasting
Special K = Special Challenges
Why We Need to Forecast
Principles of Forecasting
Components of Demand and Forecasting Methods
Time-Series Analysis
Measuring Errors and Selecting a Time-Series Method
Additional Forecasting Methods
Supply Chain Forecasting
Summary
Solved Problem 1
Solved Problem 2
Solved Problem 3
Solved Problem 4
Problems
Case Study: Personal Care Grooming
Ch 6: Independent Demand Inventory
The Wal-Mart Effect
Inventory Equilibrium
Inventory Types
Inventory Systems
Summary
Solved Problem 1
Solved Problem 2
Solved Problem 3
Questions
Case Study: Dano’s Drugstore
Ch 7: Dependent Demand Inventory
Dependent Demand at Kellogg’s
History of Dependent Demand Planning
MRP Inputs
MRP Processing-Creating an Inventory Record for a Single Item
Multiple-Level Processing and Output Generation
Strategies for Dependent Demand Inventory
Summary
Solved Problem 1
Solved Problem 2
Solved Problem 3
Questions
Case Study: Doug’s Dens
Ch 8: Project Management
Animated Movie Projects at Pixar
Elements of Project Management
Project Management Tools and Techniques
Success Factors in Project Management
Summary
Solved Problem 1
Solved Problem 2
Solved Problem 3
Problems
Case Study: Global Textbook Publishers
Ch 9: Optimization and Simulation Modeling
Linear Programming Helps Kellogg’s Optimize Production, Inventory, and Distribution
Linear Programming
Simulation Modeling
Summary
Solved Problem 1
Solved Problem 2
Problems
Case Study: Multiperiod Production Planning at Zeta
Ch 10: Capacity Planning
Postmarked Gone
Capacity Management and Its Relationship to Value
Capacity Strategies
Capacity Cushion
Evaluating Capacity Alternatives
Systematic Capacity Planning
Service Capacity
Wrap-Up
Summary
Solved Problem 1
Solved Problem 2
Solved Problem 3
Problems
Case Study: Carl’s Sandwiches
Ch 11: Quality Improvement Methods
Two Scoops of Raisins in a Box of Kellogg’s Raisin Bran
Sources of Quality Improvement Ideas
Qualitative Quality Improvement Tools
Quantitative Quality Improvement Tools
Summary
Solved Problem 1
Solved Problem 2
Problems
Case Study: Southtown Medical Center
Ch 12: Lean Enterprise
Toyota and Lean Thinking
Lean Production and Lean Thinking
Waste Elimination
Components of Lean Production Systems
New Advances in Lean Production
Summary
Solved Problem 1
Solved Problem 2
Problems
Case Study: Tasty, Healthy and “Lean” Food Service for Olympic Champions
Ch 13: Technology and Integrated Supply Management
American Express Pushes the Electronic Payment Envelope
Technology and Its Role in Improved Operations/Supply Chain Management
Supply Chain Information Technologies
Evaluating Technology Investments
Factors That Support Technology Development and Implementation
Summary
Questions
Case Study: Online Purchasing at McDonald’s
Ch 14: Global Supply Chain and Service Integration
American Express-A Global Corporation
Globalization
Global Production and Multinational Corporations
Outsourcing and Offshoring
Summary
Questions
Case Study: Customer Support Outsourcing @ eBay
Appendix
References
Photo Credits
Index
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Test bank for Operations and Supply Chain Management for the 21st Century 1st Edition by Ken Boyer