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Solution Manual for Kinns The Administrative Medical Assistant An Applied Learning Approach 13th Edition by Deborah B. Proctor

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Solution Manual for Kinns The Administrative Medical Assistant An Applied Learning Approach 13th Edition by Deborah B. Proctor

Solution Manual for Kinns The Administrative Medical Assistant An Applied Learning Approach 13th Edition by Deborah B. Proctor

Administrative Medical Assisting begins with Kinn! Elsevier’s Kinn’s The Administrative Medical Assistant, 13th Edition provides you with the real-world administrative skills that are essential to working in the modern medical office. An applied learning approach to the MA curriculum is threaded throughout each chapter to help you further develop the tactile and critical thinking skills necessary in today’s healthcare setting. Paired with our adaptive solutions, EHR documentation, ICD-10 coverage and, detailed procedural videos, you will learn the professional and interpersonal skills of modern administrative medical assisting!

 

Cover image
Title Page
Table of Contents
Copyright
Preface
New to This Edition
Evolve
Study Guide and Procedure Checklist Manual
Features
Reviewers
Unit One Introduction to Medical Assisting
1 Competency-Based Education and the Medical Assistant Student
Scenario
Adult Learners and Competency-Based Education
Portfolios
Who You are as a Learner: How Do You Learn Best?
Coping Mechanisms
Time Management: Putting Time on Your Side
Study Skills: Tricks for Becoming a Successful Student
Test-Taking Strategies: Taking Charge of Your Success
Becoming a Critical Thinker: Making Mental Connections
Problem Solving and Conflict Management
Assertive, Aggressive, and Passive Communication
Summary of Scenario
Summary of Learning Objectives
Connections
2 The Medical Assistant and the Healthcare Team
Scenario
The History of Medicine
National Departments and Agencies That Focus on Health
Professional Medical Assisting Organizations
Medical Assistant Job Description
Allied Health Professionals
Medical Professionals
Types of Healthcare Facilities
Scope of Practice and Standards of Care for Medical Assistants
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
3 Professional Behavior in the Workplace
Scenario
The Meaning of Professionalism
Work Ethics
Attributes of Professional Medical Assistants
Obstructions to Professionalism
Establishing Healthy Self-Boundaries
The Healthcare Team
Time Management
Medical Assistant Organizations
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
4 Therapeutic Communication
Scenario
First Impressions
Patient-Centered Care
Communication Paths
Communication Barriers
Sensitivity to Diversity
Overcoming Barriers to Communication
Communication Across the Life Span
Maslow’s Hierarchy of Needs
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
5 Patient Education
Scenario
Patient Education and Models of Health and Illness
The Teaching Plan
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
6 Medicine and Law
Scenario
Jurisprudence and the Classifications of Law
Anatomy of a Medical Professional Liability Lawsuit
Medical Professional Liability Lawsuit
Mediation and Arbitration
Medical Liability and Negligence
Risk Management Practices
Liability, Malpractice, and Personal Injury Insurances
Law and Medical Practice
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
7 Medicine and Ethics
Scenario
History of Ethics in Medicine
Making Ethical Decisions
The Council on Ethical and Judicial Affairs
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
Unit Two Ambulatory Care Administration
8 Technology and Written Communication
Scenario
Electronic Technology in the Ambulatory Care Center
Fundamentals of Written Communication
Written Correspondence
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
9 Telephone Techniques
Scenario
Telephone Equipment
Telephone Equipment Needs of a Healthcare Facility
Effective Use of the Telephone
Managing Telephone Calls
Typical Incoming Calls
Special Incoming Calls
Handling Difficult Calls
Typical Outgoing Calls
Using a Telephone Directory
Telephone Services
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
10 Scheduling Appointments and Patient Processing
Scenario
Establishing the Appointment Schedule
Creating the Appointment Matrix
Methods of Scheduling Appointments
Legality of the Appointment Scheduling System
Types of Appointment Scheduling
Time Patterns
Telephone Scheduling
Scheduling Appointments for New Patients
Scheduling Appointments for Established Patients
Scheduling Other Types of Appointments
Special Circumstances
Failed Appointments
No-Show Policy
Increasing Appointment Show Rates
Handling Cancellations and Delays
Patient Processing
The Reception Area
Preparing for Patient Arrival
Greeting the Patient
Registration Procedures
Showing Consideration for Patients’ Time
Escorting and Instructing the Patient
Health Record Care
Challenging Situations
The Friendly Farewell
Patient Checkout
Planning for the Next Day
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
11 Daily Operations in the Ambulatory Care Setting
Scenario
Medical Office Environment
Security in the Healthcare Facility
Equipment and Supplies
Handling Mail
Body Mechanics
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
12 The Health Record
Scenario
Types of Records
The Importance of Accurate Health Records
Contents of the Health Record
Ownership of the Health Record
Technologic Terms in Health Information
American Recovery and Reinvestment Act
The Health Information Technology for Economic and Clinical Health Act and Meaningful Use
Advantages and Disadvantages of the EHR
Nonverbal Communication with the Patient When Using the Electronic Health Record
Backup Systems for the Electronic Health Record
Releasing Health Record Information
Creating an Efficient Paper Health Records Management System
Documenting in an Electronic Health Record
Documenting in a Paper Health Record
Making Corrections and Alterations to Health Records
Dictation and Transcription
Filing Equipment
Filing Supplies
Filing Methods
Organization of Files
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
13 Principles of Pharmacology
Scenario
Government Regulation
Drug Abuse
Drug Names
Approaches to Studying Pharmacology
Drug Interactions with the Body
Factors Affecting Drug Action
Classifications of Drug Actions
Herbal and Alternative Therapies
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
Unit Three Coding and Medical Billing Procedures
14 Basics of Diagnostic Coding
Scenario
The History of Medical Coding
Getting to Know the ICD-10-CM
Preparing for Medical Coding
Steps in ICD-10-CM Coding
Understanding Coding Guidelines
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
15 Basics of Procedural Coding
Scenario
Introduction to the CPT Manual
The Organization of the CPT Manual
The Evolution of CPT Coding
The Alphabetic Index
The Tabular List
Unlisted Procedure or Service Code
CPT Coding Guidelines
CPT Conventions
Appendices
Medical Documentation for CPT Coding
Steps for Efficient CPT Procedural Coding
Using the Alphabetic Index
Using the Tabular List
Section-Specific CPT Coding Guidelines
HCPCS Code Set and Manual
Common HCPCS Coding Guidelines
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
16 Basics of Health Insurance
Scenario
Purpose of Health Insurance
Contract with Patients
Health Insurance Plans
Benefits
Verifying Eligibility of Services
Accessing Healthcare
Privately Sponsored Health Insurance Plans
Managed Care Organizations
Government-Sponsored Plans
Employer-Established Self-Funded Plans
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
17 Medical Billing and Reimbursement
Scenario
Steps in Medical Billing
Types of Information Found in the Patient’s Billing Record
Managed Care Policies and Procedures
Submitting Claims to Different Third-Party Payers
Generating Electronic Claims
Completing the CMS-1500 Health Insurance Claim Form
Accurate Coding to Prevent Fraud and Abuse
Upcoding and Downcoding
Preventing Rejection of a Claim
Checking the Status of a Claim
Explanation of Benefits
Denied Claims
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
Unit Four Medical Office Administrative Functions
18 Patient Accounts, Collections, and Practice Management
Scenario
Bookkeeping in the Healthcare Facility
Patient Account Records
Truth in Lending Act
Obtaining Credit Information
Monthly Patient Account Statements
Collection Procedures
Managing Funds in the Healthcare Facility
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
19 Banking Services and Procedures
Scenario
Banking In Today’s Business World
Checks
Cash Management
Banking Procedures in the Ambulatory Care Setting
Using Checks for Healthcare Facility Expenses
Paying Bills to Maximize Cash Flow
Bank Statements and Reconciliation
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
20 Supervision and Human Resource Management
Scenario
Today’s Office Manager
Chain of Command in the Medical Office
The Power of Motivation
Creating a Team Atmosphere
Introducing a New Office Manager
Preventing Burnout
Finding the Right Employee for the Job
Paperwork for New Employees
Orientation and Training: Critical Factors for Successful Employees
Using Performance Reviews Effectively
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
21 Medical Practice Marketing and Customer Service
Scenario
Marketing Needs of the Healthcare Facility
Marketing Tools
Advertising Versus Public Relations
Marketing Through Social Media
Building a Medical Practice Website
High-Quality Customer Service
Problem Patients
“Welcome to Our Office” Packet
The Patient Navigator
Patient-Centered Medical Home
Electronic Technology in Professional Communication
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
Unit Five Assisting with Medical Specialties
22 Safety and Emergency Practices
Scenario
Safety in the Healthcare Facility
Disposal of Hazardous Waste
Emergency Preparedness
Assisting with Medical Emergencies
General Rules for Emergencies
Common Office Emergencies
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
Unit Six Career Development
23 Career Development and Life Skills
Scenario
Moving on to the Next Phase of Life
Understanding Personality Traits Important to Employers
Developing Career Objectives
Knowing Personal Needs
Finding a Job
Developing a Résumé
Developing a Cover Letter
Completing Online Profiles and Job Applications
Creating a Career Portfolio
Job Interview
You Got the Job!
Life Skills
Closing Comments
Summary of Scenario
Summary of Learning Objectives
Connections
Glossary
Index
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Solution Manual for Kinns The Administrative Medical Assistant An Applied Learning Approach 13th Edition by Deborah B. Proctor