Solution Manual for Introduction to Information Systems 4th Canadian Edition by R. Kelly Rainer

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Solution Manual for Introduction to Information Systems 4th Canadian Edition by R. Kelly Rainer

Solution Manual for Introduction to Information Systems 4th Canadian Edition by R. Kelly Rainer

The goal of Introduction to Information Systems, Fourth Canadian Edition is to teach all business majors, especially undergraduate ones, how to use information technology to master their current or future jobs and to help ensure the success of their organization. To accomplish this goal, this text helps students to become informed users; that is, persons knowledgeable about information systems and information technology.  The focus is not on merely learning the concepts of IT but rather on applying those concepts to facilitate business processes. The authors concentrate on placing information systems in the context of business, so that students will more readily grasp the concepts presented in the text. The theme of this book is What’s In IT for Me? This question is asked by all students who take this course. The book will show you that IT is the backbone of any business, whether a student is majoring in Accounting, Finance, Marketing, Human Resources, or Production/Operations Management. Information for the Management Information Systems (MIS) major is also included.

Table of Contents

Cover
Series Page
Title Page
Copyright
About the Authors
Preface
Chapter 1: Introduction to Information Systems
Case 1.1
Introduction
1.1 Why Should I Study Information Systems?
1.2 Overview of Computer-Based Information Systems
1.3 How Does IT Affect Organizations?
1.4 Importance of Information Systems to Society
Summary
Chapter Glossary
Discussion Questions
Problem-Solving Activities
Case 1.2
Chapter 2: Organizational Strategy, Competitive Advantage, and Information Systems
Case 2.1
Introduction
2.1 Business Processes
2.2 Business Process Reengineering, Business Process Improvement, and Business Process Management
2.3 Business Pressures, Organizational Responses, and Information Technology Support
2.4 Competitive Advantage and Strategic Information Systems
Summary
Chapter Glossary
Discussion Questions
Problem-Solving Activities
Case 2.2
Chapter 3: Ethics and Privacy
Case 3.1
Introduction
3.1 Ethical Issues
3.2 Privacy
Summary
Chapter Glossary
Discussion Questions
Problem-Solving Activities
Case 3.2
Chapter 4: Information Security and Controls
Case 4.1
Introduction
4.1 Introduction to Information Security
4.2 Unintentional Threats to Information Systems
4.3 Deliberate Threats to Information Systems
4.4 What Organizations Are Doing to Protect Information Resources
4.5 Information Security Controls
Summary
Chapter Glossary
Discussion Questions
Problem-Solving Activities
Case 4.2
Chapter 5: Data and Knowledge Management
Case 5.1
Introduction
5.1 Managing Data
5.2 The Database Approach
5.3 Big Data
5.4 Data Warehouses and Data Marts
5.5 Knowledge Management
5.6 Appendix: Fundamentals of Relational Database Operations
Summary
Chapter Glossary
Discussion Questions
Problem-Solving Activities
Case 5.2
Chapter 6: Telecommunications and Networking
Case 6.1
Introduction
6.1 What Is a Computer Network?
6.2 Network Fundamentals
6.3 The Internet and the World Wide Web
6.4 Network Applications: Discovery
6.5 Network Applications: Communication
6.6 Network Applications: Collaboration
6.7 Network Applications: Educational
Summary
Chapter Glossary
Discussion Questions
Problem-Solving Activities
Case 6.2
Chapter 7: E-Business and E-Commerce
Case 7.1
Introduction
7.1 Overview of E-Business and E-Commerce
7.2 Business-to-Consumer (B2C) Electronic Commerce
7.3 Business-to-Business (B2B) Electronic Commerce
7.4 Ethical and Legal Issues in E-Business
Summary
Chapter Glossary
Discussion Questions
Problem-Solving Activities
Tips for Safe Electronic Shopping
Case 7.2
Chapter 8: Wireless, Mobile Computing, and Mobile Commerce
Case 8.1
Introduction
8.1 Wireless Technologies
8.2 Wireless Computer Networks and Internet Access
8.3 Mobile Computing and Mobile Commerce
8.4 The Internet of Things
8.5 Wireless Security
Summary
Chapter Glossary
Discussion Questions
Problem-Solving Activities
Case 8.2
Chapter 9: Social Computing
Case 9.1
Introduction
9.1 Web 2.0
9.2 Fundamentals of Social Computing in Business
9.3 Social Computing in Business: Shopping
9.4 Social Computing in Business: Marketing
9.5 Social Computing in Business: Customer Relationship Management
9.6 Social Computing in Business: Human Resources Management
Summary
Chapter Glossary
Discussion Questions
Problem-Solving Activities
Case 9.2
Chapter 10: Information Systems within the Organization
Case 10.1
Introduction
10.1 Transaction Processing Systems
10.2 Functional Area Information Systems
10.3 Enterprise Resource Planning (ERP) Systems
10.4 ERP Support for Business Processes
Chapter Glossary
Summary
Discussion Questions
Problem-Solving Activities
Case 10.2
Chapter 11: Customer Relationship Management and Supply Chain Management
Case 11.1
Introduction
11.1 Defining Customer Relationship Management
11.2 Operational Customer Relationship Management Systems
11.3 Analytical Customer Relationship Management Systems
11.4 Other Types of Customer Relationship Management
11.5 Supply Chains
11.6 Supply Chain Management
11.7 Information Technology Support for Supply Chain Management
Summary
Chapter Glossary
Discussion Questions
Problem-Solving Activities
Case 11.2
Chapter 12: Business Intelligence and Analytics
Case 12.1
Introduction
12.1 Managers and Decision Making
12.2 What Is Business Intelligence?
12.3 Business Intelligence Applications for Data Analysis
12.4 Business Intelligence Applications for Presenting Results
Summary
Chapter Glossary
Discussion Questions
Problem-Solving Activities
Case 12.2
Chapter 13: Acquiring Information Systems and Applications
Case 13.1
Introduction
13.1 Planning for and Justifying IT Applications
13.2 Strategies for Acquiring IT Applications
13.3 The Traditional Systems Development Life Cycle
13.4 Alternative Methods and Tools for Systems Development
Summary
Chapter Glossary
Discussion Questions
Problem-Solving Activities
Case 13.2
Technology Guide 1: Hardware
Introduction
TG 1.1 Introduction to Hardware
TG 1.2 Strategic Hardware Issues
TG 1.3 Computer Hierarchy
TG 1.4 Input and Output Technologies
TG 1.5 The Central Processing Unit
Summary
Glossary
Discussion Questions
Problem-Solving Activities
Technology Guide 2: Software
Introduction
TG 2.1 Software Issues
TG 2.2 Systems Software
TG 2.3 Application Software
Summary
Glossary
Discussion Questions
Problem-Solving Activities
Technology Guide 3: Cloud Computing
Introduction
TG 3.1 Introduction to Cloud Computing
TG 3.2 What Is Cloud Computing?
TG 3.3 Different Types of Clouds
TG 3.4 Cloud Computing Services
TG 3.5 The Benefits of Cloud Computing
TG 3.6 Concerns with Cloud Computing
TG 3.7 Web Services and Service-Oriented Architecture
Summary
Glossary
Discussion Questions
Problem-Solving Activities
Technology Guide 4: Intelligent Systems
TG 4.1 Introduction to Intelligent Systems
TG 4.2 Expert Systems
TG 4.3 Neural Networks
TG 4.4 Fuzzy Logic
TG 4.5 Genetic Algorithms
TG 4.6 Intelligent Agents
Summary
Glossary
Discussion Questions
Problem-Solving Activities
Technology Guide 5: Protecting Your Information Assets
TG 5.1 Introduction to Information Asset Protection
TG 5.2 Behavioural Actions to Protect Your Information Assets
TG 5.3 Computer-Based Actions to Protect Your Information Assets
Summary
Discussion Questions
Problem-Solving Activities
Index
End User License Agreement
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Solution Manual for Introduction to Information Systems 4th Canadian Edition by R. Kelly Rainer