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Solution Manual for Contemporary Business 1st Canadian Edition by Louis E. Boone

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Solution Manual for Contemporary Business 1st Canadian Edition by Louis E. Boone

Solution Manual for Contemporary Business 1st Canadian Edition by Louis E. Boone

Boone, Contemporary Business, 1st Canadian Edition, Contains the most important introductory business topics that give students the perspective they need to understand how a business works, whether it’s a multinational company or a single-owner consulting firm.

Comprehensive, engaging, and offering the most current resources, Contemporary Business is based on the much-used 14th American edition which has been read by 2 million students. While still covering the traditional areas of an Intro to Business course, the text also takes a contemporary approach by bringing in recent real-life examples that were suggested by our student contribution group, and that are interesting to first-year university and college students. This text gives students the business language and study tools they need to feel confident in becoming successful business majors and will get them excited about their future careers.

Table of Contents

Copyright
Preface
About the Authors
Features of this Book
Supplements
Part 1: Business in a Global Environment
Chapter 1: The Changing Face of Business
What Is Business?
Not-for-Profit Organizations
Factors of Production
The Private Enterprise System
Basic Rights in the Private Enterprise System
The Entrepreneurship Alternative
Six Eras in the History of Business
The Colonial Period
The Industrial Revolution
The Age of Industrial Entrepreneurs
The Production Era
The Marketing Era
The Relationship Era
Managing Relationships through Technology
Strategic Alliances
The Green Advantage
Today’s Business Workforce
Changes in the Workforce
The 21st-Century Manager
Importance of Vision
Importance of Critical Thinking and Creativity
Ability to Lead Change
What Makes a Company Admired?
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Chapter 2: Business Ethics and Social Responsibility
Concern for Ethical and Societal Issues
The Contemporary Ethical Environment
Sarbanes-Oxley and Bill 198
Individuals Make a Difference
Development of Individual Ethics
On-the-Job Ethical Dilemmas
Conflict of Interest
How Organizations Shape Ethical Conduct
Ethical Awareness
Ethical Education
Ethical Action
Ethical Leadership
Acting Responsibly to Satisfy Society
Responsibilities to the General Public
Developing the Quality of the Workforce
Responsibilities to Customers
Responsibilities to Employees
Responsibilities to Investors and the Financial Community
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Chapter 3: Economic Challenges Facing Contemporary Business
Microeconomics: The Forces of Demand and Supply
Factors Driving Demand
Factors Driving Supply
How Demand and Supply Interact
Macroeconomics: Issues for the Entire Economy
Capitalism: The Private Enterprise System and Competition
Planned Economies: Socialism and Communism
Mixed Market Economies
Evaluating Economic Performance
Flattening the Business Cycle
Productivity and the Nation’s Gross Domestic Product
Price-Level Changes
Managing the Economy’s Performance
Monetary Policy
Fiscal Policy
Global Economic Challenges of the 21st Century
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Chapter 4: Competing in World Markets
Why Nations Trade
International Sources of Factors of Production
Size of the International Marketplace
Absolute and Comparative Advantage
Measuring Trade between Nations
Major Canadian Exports and Imports
Exchange Rates
Barriers to International Trade
Social and Cultural Differences
Economic Differences
Political and Legal Differences
Types of Trade Restrictions
Reducing Barriers to International Trade
Organizations Promoting International Trade
International Economic Communities
NAFTA
CAFTA-DR
European Union
Going Global
Levels of Involvement
From Multinational Corporation to Global Business
Developing a Strategy for International Business
Global Business Strategies
Multidomestic Business Strategies
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Part 1: Launching Your Global Business and Economics Career
Part 2: Starting and Growing Your Business
Chapter 5: Forms of Business Ownership and Organization
Most Businesses Are Small Businesses
What Is a Small Business?
Typical Small-Business Ventures
Contributions of Small Business to the Economy
Creating New Jobs
Creating New Industries
Innovation
Why Small Businesses Fail
Management Shortcomings
Inadequate Financing
Government Regulation
The Business Plan: A Foundation for Success
Assistance for Small Businesses
Business Development Bank of Canada
Financial Assistance
Business Incubators
Private Investors
Small-Business Opportunities for Women
Franchising
The Franchising Sector
Franchising Agreements
Benefits and Problems of Franchising
Forms of Private Business Ownership
Sole Proprietorships
Partnerships
Corporations
Not-for-Profit Corporations
Public and Collective Ownership of Business
Public (Government) Ownership
Collective (Co-operative) Ownership
Organizing a Corporation
Where and How Businesses Incorporate
Corporate Management
When Businesses Join Forces
Mergers and Acquisitions (M&A)
Joint Ventures: Specialized Partnerships
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Chapter 6: Starting Your Own Business: The Entrepreneurship Alternative
What Is an Entrepreneur?
Categories of Entrepreneurs
Reasons to Choose Entrepreneurship as a Career Path
Being Your Own Boss
Financial Success
Job Security
Quality of Life
The Environment for Entrepreneurs
Globalization
Education
Information Technology
Demographic and Economic Trends
Characteristics of Entrepreneurs
Vision
High Energy Level
Need to Achieve
Self-Confidence and Optimism
Tolerance for Failure
Creativity
Tolerance for Ambiguity
Internal Locus of Control
Starting a New Venture
Selecting a Business Idea
Creating a Business Plan
Finding Financing
Government Support for New Ventures
Intrapreneurship
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Part 2: Launching Your Entrepreneurial Career
Part 3: Management: Empowering People to Achieve Business Goals
Chapter 7: Management, Leadership, and the Internal Organization
What Is Management?
The Management Hierarchy
Skills Needed for Managerial Success
Managerial Functions
Setting a Vision and Ethical Standards for the Firm
Importance of Planning
Types of Planning
Planning at Different Organizational Levels
The Strategic Planning Process
Defining the Organization’s Mission
Assessing Your Competitive Position
Setting Objectives for the Organization
Creating Strategies for Competitive Differentiation
Implementing the Strategy
Monitoring and Adapting Strategic Plans
Managers as Decision Makers
Programmed and Nonprogrammed Decisions
How Managers Make Decisions
Managers as Leaders
Leadership Styles
Which Leadership Style Is Best?
Corporate Culture
Organizational Structures
Departmentalization
Delegating Work Assignments
Types of Organization Structures
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Chapter 8: Human Resource Management: From Recruitment to Labour Relations
Human Resources: The People Behind the People
Recruitment and Selection
Finding Qualified Candidates
Selecting and Hiring Employees
Orientation, Training, and Evaluation
Training Programs
Performance Appraisals
Compensation
Employee Benefits
Flexible Benefits
Flexible Work
Employee Separation
Voluntary and Involuntary Turnover
Downsizing
Outsourcing
Motivating Employees
Maslow’s Hierarchy of Needs Theory
Herzberg’s Two-Factor Model of Motivation
Expectancy Theory and Equity Theory
Goal-Setting Theory and Management by Objectives
Job Design and Motivation
Managers’ Attitudes and Motivation
Labour–Management Relations
Development of Labour Unions
Labour Relations Board
The Collective Bargaining Process
Settling Labour–Management Disputes
Competitive Tactics of Unions and Management
The Future of Labour Unions
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Chapter 9: Top Performance through Empowerment, Teamwork, and Communication
Empowering Employees
Sharing Information and Decision-Making Authority
Linking Rewards to Company Performance
Teams
Team Characteristics
Team Size
Team Level and Team Diversity
Stages of Team Development
Team Cohesiveness and Norms
Team Conflict
The Importance of Effective Communication
The Process of Communication
Basic Forms of Communication
Oral Communication
Written Communication
Formal Communication
Informal Communication
Nonverbal Communication
External Communication and Crisis Management
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Chapter 10: Production and Operations Management
The Strategic Importance of Production
Mass Production
Flexible Production
Customer-Driven Production
Production Processes
Technology and the Production Process
Green Manufacturing Processes
Robots
Computer-Aided Design and Manufacturing
Flexible Manufacturing Systems
Computer-Integrated Manufacturing
The Location Decision
The Job of Production Managers
Planning the Production Process
Selecting the Facility Layout
Carrying Out the Production Plan
Controlling the Production Process
Production Planning
Routing
Scheduling
Dispatching
Follow-Up
Importance of Quality
Quality Control
ISO Standards
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Part 3: Launching Your Management Career
Part 4: Marketing Management
Chapter 11: Customer-Driven Marketing
What Is Marketing?
How Marketing Creates Utility
Evolution of the Marketing Concept
Emergence of the Marketing Concept
Not-for-Profit and Nontraditional Marketing
Not-for-Profit Marketing
Nontraditional Marketing
Developing a Marketing Strategy
Selecting a Target Market
Developing a Marketing Mix for International Markets
Marketing Research
Obtaining Marketing Research Data
Applying Marketing Research Data
Data Mining
Market Segmentation
How Market Segmentation Works
Segmenting Consumer Markets
Segmenting Business Markets
Consumer Behaviour
Determinants of Consumer Behaviour
Determinants of Business Buying Behaviour
Steps in the Consumer Behaviour Process
Relationship Marketing
Benefits of Relationship Marketing
Tools for Nurturing Customer Relationships
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Chapter 12: Product and Distribution Strategies
Product Strategy
Classifying Goods and Services
Classifying Consumer Goods and Services
Marketing Strategy Implications
Product Lines and Product Mix
Product Life Cycle
Stages of the Product Life Cycle
Marketing Strategy Implications of the Product Life Cycle
Stages in New-Product Development
Product Identification
Selecting an Effective Brand Name
Brand Categories
Brand Loyalty and Brand Equity
Packages and Labels
Distribution Strategy
Distribution Channels
Wholesaling
Manufacturer-Owned Wholesaling Intermediaries
Independent Wholesaling Intermediaries
Retailer-Owned Co-operatives and Buying Offices
Retailing
Nonstore Retailers
Store Retailers
How Retailers Compete
Distribution Channel Decisions and Logistics
Selecting Distribution Channels
Selecting Distribution Intensity
Logistics and Physical Distribution
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Chapter 13: Promotion and Pricing Strategies
Integrated Marketing Communications
The Promotional Mix
Objectives of Promotional Strategy
Promotional Planning
Advertising
Types of Advertising
Advertising and the Product Life Cycle
Advertising Media
Sales Promotion
Consumer-Oriented Promotions
Trade-Oriented Promotions
Personal Selling
Pushing and Pulling Strategies
Pricing Objectives in the Marketing Mix
Profitability Objectives
Volume Objectives
Pricing to Meet Competition
Prestige Objectives
Pricing Strategies
Price Determination in Practice
Breakeven Analysis
Alternative Pricing Strategies
Consumer Perceptions of Prices
Price–Quality Relationships
Odd Pricing
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Part 4: Launching Your Marketing Career
Part 5: Managing Technology and Information
Chapter 14: Using Technology to Manage Information
Data, Information, and Information Systems
Components and Types of Information Systems
Databases
Types of Information Systems
Computer Hardware and Software
Types of Computer Hardware
Computer Software
Computer Networks
Local Area Networks and Wide Area Networks
Wireless Local Networks
Intranets
Virtual Private Networks
VoIP
Security and Ethical Issues Affecting Information Systems
E-Crime
Computer Viruses, Worms, Trojan Horses, and Spyware
Information Systems and Ethics
Disaster Recovery and Backup
Information System Trends
The Distributed Workforce
Application Service Providers
On-Demand, Cloud, and Grid Computing
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Part 5: Launching Your Information Technology Career
Part 6: Managing Financial Resources
Chapter 15: Understanding Accounting and Financial Statements
Users of Accounting Information
Business Activities Involving Accounting
Accounting Professionals
Public Accountants
Management Accountants
Government and Not-for-Profit Accountants
The Foundation of the Accounting System
The Accounting Cycle
The Accounting Equation
The Impact of Computers and the Internet on the Accounting Process
Financial Statements
The Balance Sheet
The Income Statement
Statement of Changes in Equity
The Statement of Cash Flows
Financial Ratio Analysis
Liquidity Ratios
Activity Ratios
Profitability Ratios
Leverage Ratios
Budgeting
International Accounting
Exchange Rates
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Chapter 16: The Financial System
Understanding the Financial System
Types of Securities
Money Market Instruments
Bonds
Shares
Financial Markets
Understanding Stock Markets
The Toronto Stock Exchange
Foreign Stock Markets
ECNs and the Future of Stock Markets
Investor Participation in the Stock Markets
Financial Institutions
Commercial Banks
Credit Unions
Nondepository Financial Institutions
Mutual Funds
The Role of the Bank of Canada
Monetary Policy
Regulation of the Financial System
Bank Regulation
Government Regulation of the Financial Markets
Industry Self-Regulation
The Financial System: A Global Perspective
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Chapter 17: Financial Management
The Role of the Financial Manager
Financial Planning
Managing Assets
Short-Term Assets
Capital Investment Analysis
Managing International Assets
Sources of Funds and Capital Structure
Leverage and Capital Structure Decisions
Mixing Short-Term and Long-Term Funds
Dividend Policy
Short-Term Funding Options
Trade Credit
Short-Term Loans
Commercial Paper
Sources of Long-Term Financing
Public Sale of Shares and Bonds
Private Placements
Venture Capitalists
Private Equity Funds
Hedge Funds
Mergers, Acquisitions, Buyouts, and Divestitures
What’s Ahead
Return to Inside Business
Summary of Learning Objectives
Business Terms You Need to Know
Review Questions
Projects and Teamwork Applications
Web Assignments
Part 6: Launching Your Accounting or Finance Career
Appendix A: Additional Cases
Appendix B: Video Cases
Appendix C: Business Law
Appendix D: Insurance and Risk Management
Appendix E: Personal Financial Planning
Appendix F: Developing a Business Plan
Appendix G: Careers in Contemporary Business
Glossary
Notes
Name Index
Subject Index
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Solution Manual for Contemporary Business 1st Canadian Edition by Louis E. Boone